Associate Systems Engineer

Job Locations US-NY-Melville
Requisition ID
Posted Date
2 weeks ago(11/11/2020 2:04 PM)
Information Technology




Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


Team Overview:

This position is for the L2 Operations and Integration team supporting all integration engines and healthcare applications. This team works closely with our L1 support team to troubleshoot issues, monitor interfaces and applications, perform maintenance activities and more.

Position Summary:

The primary purpose of this role is to Install, implement, configure, upgrade, and optimize the performance of assigned technology required to operate client’s infrastructure environment. This role also will monitor interfaces and applications and provide L2 support with a rotating on call 24/7 schedule. Candidate should ideally have worked in an environment where he/she is r esponsible to maintain and monitor a system daily. Candidate understands urgency in investigating an issue and is able to follow the proper troubleshooting path.


  • Possess expertise in the assigned technology domain.
  • Manage, maintain, monitor and support the infrastructure environment in assigned technology domain.
  • Install, configure and support hardware and software required to operate assigned technology.
  • Provide ongoing maintenance including updates, patches and anti-virus updates.
  • Troubleshoot and resolve issues in assigned technology including hardware, software, operating system and application-related issues.
  • Conduct performance monitoring, system health checks, trending analysis and capacity planning.
  • Provide 1st level operational support for issues escalated from Service Desk.
  • Develop and maintain documentation related to technology installation, administration and maintenance.
  • Knowledge of networking communication a plus (VPN tunnels, Routing, Public vs. Private translation, DMZ / Gateway
  • AIX, Windows and cache database experience a plus.
  • Read and construct database queries such as JDBC, ODBC, SQL
  • Knowledge of Jira / Confluence a plus
  • Candidate should be comfortable with at least 1 programming knowledge such as: Python, Java Script, Object Script (Cache), Powershell, or XML
  • Candidate should understand networking concepts such as VIP, Load Balancer, DNS, Firewall Translation
  • Candidate should understand Disaster Recovery and High Availability concepts such as Data Replication, DR or HA
  • Candidate should have working knowledge of protocols independent of Operating System such as Sftp, Ssh, Smb
  • Knowledge of Agile and working as part of a scrum team a plus

These are consistent for all our staff:

  • Assist in supporting activations and rollouts.
  • Consistent efforts to deliver quality solutions as per agreed scope.
  • Customer focus and close alignment with the customers’ business objectives.
  • Ensure efforts to continually improve domain knowledge.
  • Ensure the quality of the deliverables as per the defined defects standards
  • Document issues with resolutions and share with team members to improve team productivity.
  • Provide data to generate team performance metrics.
  • Knowledge transfer with other team members to improve overall team education level
  • Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
  • Adherence to the defined standards.
  • Take initiative and drives to bring to logical conclusion; proactive approach.
  • Provide accurate and timely information and escalates when there are issues.
  • Actively participate in meetings and make valuable contribution.


Academic and Professional Qualifications:

  • BS degree in Information Science/Computer Science/Software Engineering/Business preferred



  • 0-2 years level experience providing systems engineering in assigned product and other related technologies, recognized as the most senior expert in this subject area within the organization


Travel Requirements:

  •  May require local travel
  •  May require other travel for business needs


Working Arrangements:

  • May require after hours on call support
  • Work is performed in a standard office environment with minimal exposure to health or safety hazards


At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

This is an official Allscripts Job posting.  To avoid identity theft, please only consider applying to jobs posted on our official corporate site.


Visa Sponsorship is not offered for this position


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