MS Principal Service Delivery Manager

Job Locations US-OK-Lawton
Requisition ID
Posted Date
1 week ago(10/13/2020 4:41 PM)
Client Service/Support




Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


The primary purpose of the Principal Service Delivery Manager role is to provide operational, technical and application support for a Managed Services IT client in Lawton, OK. The Principal Service Delivery Manager will have the opportunity to participate in project based activities, implementations, migrations and rollouts across clinical, technical and business applications. 


  • Provide effective and efficient technical services which meet the needs and requirements of client hospital or health system.
  • Assists in account profitability to meet revenue and margin requirements set at the corporate level
  • Effective management of the client relationship and resolution of client issues.
  • Continuous risk identification and appropriate escalation.
  • Identification of risks and opportunities for process improvements. Makes recommendations regarding risk mitigation and process improvement.
  • Effective utilization and management of resource such that milestones/goals are obtained and staff is motivated and competent.
  • Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting business processes and technical information systems platforms
  • Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, installation of network hardware/software and database management.
  • Ensures infrastructure architecture standards maximize efficiency and support platform compatibility
  • Provides direction for the effort required to protect the company’s data, tools and information systems.
  • Consistent efforts to deliver quality solutions as per agreed scope.
  • Customer focus and close alignment with the customers’ business objectives.
  • Ensure efforts to continually improve domain knowledge.
  • Ensure the quality of the deliverables as per the defined defects standards
  • Document issues with resolutions and share with team members to improve team productivity.
  • Provide data to generate team performance metrics.
  • Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
  • Work under the direction of the Manager to provide application solutions for assigned business areas.
  • Possess functional knowledge of assigned application technology.
  • Interact with business users to understand new business requirements and enhancement requests
  • Serve liaison role between application technology vendors, internal IS groups, and business users.
  • Translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases.


If Infrastructure is included in SOW

  • Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, installation of network hardware/software and database management.
  • Ensures infrastructure architecture standards maximize efficiency and support platform compatibility
  • Provides direction for the effort required to protect the company’s data, tools and information systems.


Academic and Professional Qualifications:

  •  BA or BS Degree, and/or relevant business experience



  • 10+ years Health IT industry experience preferred
  • 15+ years experience in information technology delivery management preferred
  • 15+ years practical experience in providing technical support and maintenance across clinical, technical and business applications
  • Experience with Kronos and Lawson preferred
  • Excellent client facing skills with the ability to thrive in highly critical environment
  • Comfortable collaborating with leadership and various internal and external IT/Business teams
  • Detailed-oriented, strong collaboration and project coordinator skills


Travel Requirements:

  •  May require local travel
  •  May require other travel for business needs


Working Arrangements:

  • May require after hours on call support
  • Work is performed in a standard office environment with minimal exposure to health or safety hazards


At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

This is an official Allscripts Job posting.  To avoid identity theft, please only consider applying to jobs posted on our official corporate site.


Visa Sponsorship is not offered for this position


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