Process Analyst- Situation Management

Job Locations US-NY-Westbury
Requisition ID
Posted Date
3 weeks ago(10/1/2020 11:40 AM)
Information Technology




Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


The primary purpose of this role is to provide the IS process coordination and liaison to and between various parties.

Following the Standard Operating Procedure, as a Situation Management analyst the primary role is to restore normal service operation as quickly as possible minimizing client and business impact. As a team member, you will be coordinating efforts with various technical teams and/or Vendors to address and resolve High Impact Outages. You will also serve as a liaison between clients, engineers, leadership and stakeholders providing updates, work-around while continuing to drive resolution.



Shift are:

Wednesday 1:30PM - 10:30PM

Thursday 2:30PM – 10:30PM

Friday 2:30PM – 10:30PM

Saturday 6:30PM – 6:30AM


  • Serves as liaison to and between business users of technology, technology vendors, contractors, and internal IS staff.
  • Coordinates people involved in IS process to ensure desired results are accomplished
  • Serves as subject matter expert in assigned process
  • Trains and mentors others in IS process
  • Follows established standards and guidelines for assigned IS process areas
  • Ensures process adherence, escalates non-compliance
  • Performs quality review of process deliverables and identifies where rework or remediation is necessary
  • Communicates effectively with all parties related to assigned process area
  • Provides accurate and timely information and appropriate notification as required


  • Assist in supporting activations and rollouts.
  • Consistent efforts to deliver quality solutions as per agreed scope.
  • Customer focus and close alignment with the customers’ business objectives.
  • Ensure efforts to continually improve domain knowledge.
  • Ensure the quality of the deliverables as per the defined standards
  • Document issues with resolutions and share with team members to improve team productivity.
  • Provide data to generate team performance metrics.
  • Knowledge transfer with other team members to improve overall team education level
  • Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
  • Adherence to the defined standards.
  • Take initiative and drives to bring to logical conclusion; proactive approach.
  • Provide accurate and timely information and escalates when there are issues.
  • Actively participate in meetings and make valuable contribution.


Academic and Professional Qualifications:

  •  BA or BS degree preferred or other relevant combination of training and experience.



  •  0-2 years Industry experience preferred
  •  2-5 years practical experience in providing technical support and maintenance in assigned product
  • Experience with IT incident management
  • Experience with troubleshooting technical issues
  • Coordinating with vendors


Travel Requirements:

  •  May require local travel
  •  May require other travel for business needs


Working Arrangements:

  • May require after hours on call support
  • Work is performed in a standard office environment with minimal exposure to health or safety hazards


At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

This is an official Allscripts Job posting.  To avoid identity theft, please only consider applying to jobs posted on our official corporate site.


Visa Sponsorship is not offered for this position


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