• Associate Manager for Healthcare Applications/IT

    Job Locations US-NY-New Hyde Park
    Requisition ID
    Posted Date
    1 month ago(1/21/2020 12:12 PM)
    Information Technology
  • Overview



    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    The primary purpose of this role is management of applications support functions of a Managed Services account.


    Primary responsibilities of position: The Associate Manager’s role is to coordinate the day to day operations of the direct reports, including the scheduling of routine work, scheduled maintenance and prioritization of work assignment to meet the required service delivery.  This individual will perform leadership functions on a team, including mentoring of team members and dissemination of pertinent information to the team.




    • Manages service requests for the team; makes assignments and monitors completion; monitors compliance with practices and SLA measures
    • Managing the teams’ personal growth & performance goals
    • Coordinates and cooperates with other leadership members on the completion of performance evaluations
    • Provides operation support
    • Manages team compliance with processes related to service, including incident, change and problem management, service communications and project status communications
    • Acts as a liaison between the team & the leadership team. Disseminates pertinent information on a regular basis
    • Works in close cooperation with other team leaders to manage the department’s workload and improve departments operations 
    • Orient new staff members to maximize their performance
    • Develops and implements policies and procedures to ensure the timely and consistent delivery of application assistance to the client
    • Plans and implements self and department improvement activities to meet current and future client needs
    • Identify and recruit internal/external talents to ensure effective mix of competencies.
    • Induct new joiners in order to quickly maximize performance.
    • Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance.
    • Allocate work load to fully utilize every employee’s talent.
    • Implement development plans and coach for individuals to reach their maximum talent
    • Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner.
    • Recognize high performers to maintain motivation and retain key talent.
    • Regularly communicate on company news and team progress against business plan.
    • Create team spirit.



    Academic and Professional Qualifications:

    •  BA or BS Degree and/or relevant business experience.



    •  3-5 years industry experience preferred
    •  Up to 2 years experience in information technology management preferred
    • Minimum of three (3) years experience in supporting a pharmacy system
    • Demonstrated leadership, organizational skills and analytic skills through activities as project and committee work


    Specific experience / skills required:  

    • Strong interpersonal skills; ability to work effectively at all levels in a collaborative team environment
    • Demonstrates strong interpersonal and communication skills to provide effective leadership for scheduling and technical operations coordination
    • Strong time management and personal organizational skills, including the ability to prioritize and multi-task


    Travel Requirements:

    •  May require local travel
    •  May require other travel for business needs


    Working Arrangements:

    • May require on call after hours support
    • Work is performed in a standard office environment with minimal exposure to health or safety hazards


    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


    Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


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