• Associate Service Desk Trainer

    Job Locations US-NY-Melville
    Requisition ID
    Posted Date
    2 weeks ago(11/29/2018 5:02 PM)
    Information Technology
  • Overview



    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    The primary purpose of this role is responsibility for providing the highest level of performance and satisfaction for our customers and

    Employees through delivery of effective and professional technical training and support.


    Acquire comprehensive product knowledge for applications to train the client and employee base.

    • Identifies topics to be included in client training
    • Recommends modifications and expert customizations to the curriculum and training methods of the course to ensure the courses support end-user training implementation efforts.
    • Updates documentation related to end-user training consulting materials to incorporate new system features, implementation information and methodology. 
    • Serves as a trainer responsible for the design, development and delivery of training.  This function will ensure that assigned customer implementation of end-user training is successful by:
      • Executing the detailed end-user training plan to address dates, sites, instructors and training methods.
      • Assessing customer implementation end-user training progress and periodically recommending changes to the end-user training plan as required.
      • Taking necessary actions to correct end user training concerns.
      • Responding to curriculum-related questions.
      • Assessing requirements for customizations of customer’s courseware library and providing recommendations for improvement.
      • Independently carrying out other assignments, as directed, to support the overall goals of the implementation group and department.
      • Developing strong partnerships and collaborative relationships with the client.
      • Deliver application training to clients or employees in either a classroom, on line (in a Virtual Classroom environment), via telephone, or at client’s site.·           
    • Deliver all core and advanced application training sessions, as specified in the training session curriculum, for applications to clients and/or employees independently.
    • Manage expectations, provide escalation pathways, and document resolution of any issues that may arise during a class session.
    • Work with instructional designers, implementation team members, other training specialists, and other departments to identify training needs
      • Work with instructional designers, implementation team members, other training specialists, and other departments to identify training needs, participate in course development, and present topics as needed.
      • Travel to remote offices or client sites to deliver training                
      • Meet and/or exceed acceptable productivity standards.
      • Demonstrate and support Allscripts CLEAR values.
      • Build agent reports to track and monitor skill progression and quality standard
      ·         All other duties and responsibilities as assigned, participate in course development, and present topics as needed.



    Academic and Professional Qualifications:

    •  BA or BS degree preferred and/or other relevant combination of training and experience.



    •  0-2 years training experience; preferred for the healthcare setting


    Travel Requirements:

    •  May require local travel
    •  May require other travel for business needs


    Working Arrangements:

    • May require after hours on call support
    • Work is performed in a standard office environment with minimal exposure to health or safety hazards


    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


    Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with Allscripts for future communications and career opportunities.