Allscripts

  • Associate Technical Support Consultant

    Job Locations US-IL-Litchfield
    Requisition ID
    2018-18802
    Posted Date
    1 week ago(1/7/2019 4:51 PM)
    Category
    Technical Support
  • Overview

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    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

     

    The primary purpose of this role is to provide first-level technical support to customers via the telephone and/or Internet (e.g., instant message, email). The incumbent will assess the nature of system or service issues and resolves technical or sophisticated support problems through independent judgement and advanced problem solving skills.

    Responsibilities

    • Interact with customers to help troubleshoot and resolve highly complex product problems or issues
    • Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
    • Track and document inbound support requests and ensure proper notation of customer problems or issues
    • Stay abreast of current technology in products, design changes, and new products offered
    • May travel to client site in order to resolve extremely complex customer and product issues

    Qualifications

    Academic and professional qualifications:

    • Associate's or Bachelor's degree in computer science/IT or equivalent, relevant work experience
    • Professional Certification such as MCITP or MCP preferred

    Experience:

    • 0 - 2 years experience with a demonstrated competence in functional or technical troubleshooting of the assigned products

    Travel:

    • Minimal Travel may be required

    Work Arrangements:

    • Able and willing to work on shifts or to be on an after hours beeper rotation

    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

     

    Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

     

    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

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