• Senior Project Manager

    Job Locations US-NC-Raleigh
    Requisition ID
    Posted Date
    3 weeks ago(10/22/2018 12:02 PM)
    Client Service/Support
  • Overview



    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    The primary purpose of this role is to execute and deliver the terms set forth in contracts for large, highly complex projects; ensuring that client solutions are delivered on time, within scope, to budget and to the required quality standards.  Proactively work with the client to insure solutions are delivered in a manner that achieves contractual obligations and solidifies client satisfaction.


    Creating Financial Value

    • Creates maximum short and long term financial value for the client, Professional Services, and Allscripts
    • Manages Allscripts profitability (including revenue and expenses)
    • Drives revenue recognition (accelerates whenever possible)
    • Sells value to the client
    • Articulates and drives toward clear financial and other project goals
    • Rejects propositions that reduce value for Allscripts or the client, and develops constructive alternatives
    • Proactively structures incremental opportunities and scope changes to ensure profitability for Allscripts; to include but not limited to $0 scope changes that impact project without financial implication
    • Understands Accounts Receivables and engages with the client as needed
    • Understands milestones affecting cash and revenue, and effectively manages to them
    • Understands all financial elements of the contract, including fees, payment terms and any commitments which impact project financials.  This includes all contract elements (e.g. hardware, software, services, etc.)
    • Maintains clear visibility to contracted vs. actual hours + estimate to complete; clear management to the contracted hours, clear understanding of non-billable hours incurred, and effective management to eliminate any non-billable hours and impact to revenue and cost forecasts


    Maintaining the Client Relationship

    • Establishes a consistent communication strategy with the client and defines the associated deliverables (e.g. status report, risk report etc.)
    • Continually checks to ensure accurate understanding of client needs and expectations
    • Sets, resets, and manages client expectations and documents same
    • Utilizes Project Scope or Charter documentation to define contract ambiguities and set client expectations
    • Builds relationships across client’s organizational functions at various levels. Including but not limited to decision makers
    • Establishes trusted advisor relationships with the client project team, key influencers/stakeholders and client executive leadership
    • Contributes to development of the client account plan
    • Demonstrates project control to the client through effective project documentation, measurement, and reporting and reflects the same in Clarity
    • Clearly and proactively identifies project risks and institutes meaningful risk management campaigns to mitigate
    • Clearly communicates challenges/shortcomings/issues to clients by assessing causes and implications; recommends solutions and costs, and encouraging shared problem solving
    • Maintains industry knowledge and focus
    • Consistently completes project status and reporting externally (written and meetings)
    • Gains sign-off  and acceptance per the client contractual agreement


    Ensuring Alignment with Allscripts Strategy

    • Assesses bid opportunities for strategic fit, chance of winning, repeatability, technical feasibility, client capacity, and probability of project success
    • Able to effectively and appropriately define project scope, hours, deliverables and requirements
    • Structures own and third-party work to ensure competitive pricing based on value, rather than low cost
    • Participates in up-front strategizing, negotiating, and trade-offs with third-parties and clients
    • Undertakes a strategic project only when Allscripts has plans in place that are likely to lead to Allscripts realizing value.  Escalates as necessary to appropriate management
    • Applies the same capabilities for add-on opportunities with each client
    • Ensures current Allscripts methodology is used and leveraged in all client project deliverables processes


    Managing Third-Party Relations

    • Assesses third-party strengths, weaknesses, and risks, and develops plans to achieve project objectives and manage risks
    • Considers technology, organizational, and cost alternatives to using third-party contractors
    • Incorporates a quality plan, review plan, and rigorous performance monitoring in third-party agreements and work processes
    • Ensures third-party contracts incorporate flow down of Allscripts client contract requirements and payment schedules for consistency
    • Ensures third-party resources are engaged in order to understand actions and methodology that are otherwise available to internal resources. Ensure that third parties do not encroach upon the Allscripts/client relationship


    Managing the Allscripts Organization

    • Assesses strengths and weaknesses of Allscripts’ own processes and resources; effectively mitigates and addresses
    • Clearly defines responsibilities of all Allscripts organizations in the project
    • Ensures the commitment of all internal parties during proposal development through up-front bid cost sharing and other resource arrangements
    • Develops early senior management commitment to proposals or projects
    • Seeks technical reviews, second opinion, advice, and coaching in critical areas
    • Ensures close linkage between sales expectations and project management; follows the Sales Turnover Process as identified in Allscripts Methodology
    • Uses and adapts current Allscripts project disciplines and tools
    • Ensures that sufficient project team and senior management time is scheduled for the preparation for and conduct of project reviews
    • Communicates effectively to internal management
    • Consistently completes project status and reporting internally (written and meetings) by leveraging Clarity as the portfolio system of record


    Managing Risks and Problems / Demonstrating Management and Control

    • Uses a rigorous risk identification and mitigation process on an ongoing basis
    • Ensures that risk related costs are included in project budgets and forecasts
    • Ensures that risk considerations are incorporated into project schedules
    • Analyzes project financial statements at least monthly as part of the risk identification and management process and forecasts weekly same
    • Uses milestones to control work, revenue, costs, and cash flow
    • Demonstrates project control internally through disciplined measurement, assessment, planning, and reporting
    • Considers the impact of local business and regulatory issues on plans for client solutions
    • Assesses problem causes and implications; recommends solutions and costs, and encourages shared problem solving and demonstrates each of these, both internally and externally with the client


    Leading, Motivating, and Communicating

    • Develops and communicates a clear vision of project and client success
    • Motivates the team to drive toward success and find ways to overcome difficulties
    • Effectively serves as an informal manager to the project team, despite lack of direct reporting relationships
    • Provide input to project teammate’s mid-year, annual and ongoing performance review
    • Develops project plan, defining/documenting resources, skill requirements, project charter, milestones and metrics per Allscripts standard methods and practices and the client’s contractual agreement
    • Coaches to develop team and individual team member skills
    • Understands and manages the elements of project stress for self and team
    • Maintains team focus on project objectives
    • Identifies, manages, and communicates scope changes
    • Handles confrontations constructively
    • Shares and encourages others to share and use the lessons learned from project work
    • Recognizes and reinforces team successes through the project


    Ensuring Legal and Ethical Performance

    • Ensures that terms and conditions and acceptance criteria are clear to all parties
    • Ensures renegotiation of the contract when the project situation changes
    • Anticipates and communicates the impact of project decisions and actions on contract performance
    • Ensures that all aspects of project work hold to Allscripts’ ethical guidelines
    • Ensures appropriate maintenance of Allscripts intellectual property


    Project Reporting

    • Reports to all levels of the Allscripts and Client organization, selecting content and messages depending on audience
    • Compliance with Services and Allscripts reporting requirements



    • Establishes, and manages to, a governance structure to support all of the above, in an environment requiring client relationship management, third party relationship management and internal Allscripts relationship management
    • Utilize the Allscripts Methodology as a means to effectively establish and manages this governance
    • Clear accountability, guidance and consideration for the client’s overall success; even across elements which expand outside of Allscripts’ direct control or contractual responsibility


    Academic and professional qualifications:

    • Bachelor’s Degree in related field or equivalent related experience and Project Management Certification (Prince2 or PMP) required



    • Requires 7 or more years of application software implementation experience, along with 3 or more years of industry experience
    • 5+ years’ experience as a project manager
    • Prior experience as part of a management team (lead role with plan, resource and issue/change responsibilities) that successfully managed a full life cycle implementation
    • Experience in supporting business development opportunities through proposal creation, review and presentation


    Travel requirements:

    • Ability to travel up to 10-15% by various conveyances (e.g. airplane, railroad, automobile). May be away from home for up to or in excess of four nights per week


    Working arrangements:

    • Monday through Friday or as defined by assignment requirements
    • Primarily works in standard office environment or remotely


    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.


    Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.




    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


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