• Sr Systems Engineer

    Job Locations US | US-NC-Raleigh | US-GA-Alpharetta | US-IL-Chicago | US-PA-Pittsburgh | US-NY-Melville | US-TX-Houston | US-PA-Malvern
    Requisition ID
    Posted Date
    4 weeks ago(10/18/2018 8:51 AM)
    Client Service/Support
  • Overview



    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    This position is on our ProSuite Applications Support Team and can be based remotely or in our Raleigh, NC office.



    Establish, manage and maintain the Systems Development Environments, Upgrades, and Assigned Tasks that meet agreed functional requirements and customer expectations


    • Consistent efforts to deliver as per agreed scope and excel the deliveries from “completeness” and “correctness” point of view.
    • Customer focus and closer alignment with the customers’ business objectives
    • Ensure enough reviews have happened (Peer, Stakeholders) and all review comments have been closed / incorporated before delivery of any artifacts
    • Keep all stakeholders informed in a timely manner for scope creep and get their consensus
    • Ensure efforts to continually improve domain knowledge


    Infrastructure System Development Environments, Upgrades, and Assigned Task delivered within estimates and according to agreed schedule/within Target Level of Agreement


    • Ensure every team member knows the schedule and plan
    • Consistent efforts for delivering as per agreed schedule / plan and excelling within that.
    • Keep all stakeholders informed in a timely manner about the slippages / delays and arrive with the plan to achieve the set goals on time


    Infrastructure System Development Environments, Upgrades, and Assigned Task delivered with defined quality standards along with minimal amount of downtime disruptions, number of cases of poor analysis or design resulting into defects and re-work


    • Ensure the quality of the deliverables as per the defined defects standards and excelling within that
    • Identify the common causes of the defects, prioritize them and systematically remove them so that they do not reoccur in further development work
    • Efforts to reduce the overall defect injection rate (DIR)


    Contribution towards the team synergy / influence team to achieve goals


    • Train, coach, and mentor junior team members
    • Provide leadership to the team.
    • Help recruitment to build organization with right talent
    • Document issues with resolutions and share with team members to improve team productivity
    • Provide data to generate team performance metrics
    • Knowledge transfer with other team members to improve overall team education level
    • Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders
    • Adherence to the defined global Infrastructure standards
    • Take initiative and drives to bring to logical conclusion; Proactive Approach
    • Provide accurate and timely information and escalates when there are issues
    • Actively participate in the project meetings and make valuable contribution



    Academic and professional qualifications:

    • Successful completion of a Bachelor’s Degree or relevant technical experience

    Additional Skills desired:

    • VMware
    • Windows Server
    • SQL Server
    • SQL Server Reporting Services
    • SQL Server Integration Services
    • Networking
    • Windows Server Administration
    • Windows Server Failover Clustering
    • Microsoft App-V and RDS
    • Citrix
    • PowerShell scripting

    Additional Responsibilities:

    • Write and maintain documentation of processes and environments
    • Provide after-hours support as needed
    • Design and improve server environments
    • Troubleshoot issues as necessary and provide root cause analysis
    • Work closely with Dev and QA teams, and vendors as needed
    • Become knowledgeable and proficient with Prosuite products such as ProEHR, Practice Management and Allscripts Interface Engine.

    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.


    Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


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