Allscripts

  • Systems Analyst Specialty Applications

    Job Locations US-NY-New Hyde Park
    Requisition ID
    2018-18575
    Posted Date
    2 weeks ago(10/11/2018 11:34 AM)
    Category
    Information Technology
  • Overview

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    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

     

    The Specialty Applications Systems Analyst provides application support for all Sunrise Clinical Application solutions, but the primary job function will be Status Board, Clinical Documentation and Security configuration. Perform functions of analysis, design, maintenance and implementation of the application. The Analyst will coordinate with other application teams, managers and business owners to implement application upgrades, enhancements and other changes made by the Sunrise team.

    Responsibilities

    • Work under the direction of the Manager to provide technical application solutions for assigned business areas.
    • Possess the ability to mentor and train fellow team members.
    • Possess technical knowledge of assigned applications.
    • Demonstrate critical thinking, strong analytical and problem solving abilities
    • Perform analysis, design, build and testing for both new and existing Modules supported by the Sunrise Application Team.
    • Ensure implementation of application changes meet departmental technical specifications and standards.
    • Interact with Business Analysts during the design, build, configuration and testing process to ensure outcomes meet change specifications.
    • Design and execute unit, functional and integration test plans for new changes.
    • Maintain technical documentation based on standard operating procedures in support of the assigned application.
    • Identify the common causes of the defects and incidents; escalate to Management so they can be prioritized for resolution.
    • Analyze and solution incident and change order tickets within the required SLA's (Service Level Agreement).
    • Participation in 24/7 On-Call Production Support rotation.

    Requirements

     

    • Work under the direction of the Manager to provide technical application solutions for assigned business areas.
    • Possess technical knowledge of assigned application technology.
    • Work with Business Analyst to understand the customer’s product-specific requirements and configuration and translate them to technical design specifications and data flow from which programs are developed and coded.
    • Codes, tests, debugs, implements, and documents programs or technical configuration.
    • Ensure programs meet technical specifications and standards.
    • Interact with Business and clinical representatives during the software build or configuration and testing process.
    • Perform technical application configuration and configure /run reports at user request.
    • Design and execute unit, system and integration test plans for new developments/releases/reports.
    • Maintain technical documentation based on standard operating procedures in support of the assigned application.
    • Perform application maintenance activities
    • Provide production support.
    • Assist in resolving support calls escalated by the Service Desk.
    • Identify the common causes of the defects, prioritize them and systematically remove them so that they do not reoccur in further development work.
    • Coordinate with Project Managers to ensure project deadlines are met.  
    • Participate in focus groups and workshops, attend vendor training and demonstrations.

     

    These are consistent accountabilities for all staff.

    • Assist in supporting activations and rollouts.
    • Consistent efforts to deliver quality solutions as per agreed scope.
    • Customer focus and close alignment with the customers’ business objectives.
    • Ensure efforts to continually improve domain knowledge.
    • Ensure the quality of the deliverables as per the defined defects standards
    • Document issues with resolutions and share with team members to improve team productivity.
    • Provide data to generate team performance metrics.
    • Knowledge transfer with other team members to improve overall team education level
    • Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
    • Adherence to the defined standards.
    • Take initiative and drives to bring to logical conclusion; proactive approach.
    • Provide accurate and timely information and escalates when there are issues.
    • Actively participate in meetings and make valuable contribution.
    • Provide production support for application issues.
    • Identify, coordinate and communicate issues, requirements and status related to application functionality with other team members and software vendors.
    • Ensure the quality of the deliverables as per the defined defects standards and excelling within that.

    Qualifications

    Academic and Professional Qualifications:

    •  BA or BS degree preferred or other relevant combination of training and experience.

     

    Experience:

    •  0-2 years Industry experience preferred
    •  2-5 years practical experience in providing technical support and maintenance in assigned product preferred
    • Strong Microsoft Suite Knowledge (Word, Excel, Project and Power Point).
    • SQL Knowledge experience preferred, but not required.
    • Experience with Allscripts Sunrise Applications a plus, but not required.
    • Excellent written and oral communication skills, including presentation skills.

     

    Travel Requirements:

    •  May require local travel
    •  May require other travel for business needs
    • Participation in 24/7 On-Site support for new activations and upgrades, which may require travel.

    Working Arrangements:

    • May require after hours on call support
    • Work is performed in a standard office environment with minimal exposure to health or safety hazards

     

    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

     

    Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

     

    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

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