• IT Services Senior Project Manager

    Job Locations US-NC-Raleigh | US-GA-Alpharetta | US-VA-Glen Allen
    Requisition ID
    Posted Date
    1 week ago(11/6/2018 10:12 AM)
    Information Technology
  • Overview



    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    The primary purpose of this role is to execute and deliver the terms set forth in contracts for large, highly complex projects; ensuring that client solutions are delivered on time, within scope, to budget and to the required quality standards.  Proactively work with the client to insure solutions are delivered in a manner that achieves contractual obligations and solidifies client satisfaction.


    Maintaining the Client Relationship

    • Establishes a consistent communication strategy with the internal business customers and defines the associated deliverables (e.g. status report, risk report etc.)
    • Manages the CA PPM (Clarity) Enhancement process with the key business leads, the Clarity IT team and IT leadership
    • Collaborate with CA PPM business leads, Clarity IT team and IT leadership to improve the business prioritization enhancement process
    • Sets, resets, and manages internal customer expectations and documents same
    • Creates IT Project Scope or Charter documentation to define ambiguities and set internal customer and IT leadership expectations
    • Builds relationships across internal Allscripts organizational functions at various levels. Including but not limited to decision makers
    • Establishes trusted advisor relationships with the project team, key influencers/stakeholders and client executive leadership
    • Demonstrates project control to the CA PPM users through effective project documentation, measurement, and reporting and reflects the same in Clarity
    • Clearly and proactively identifies project risks and institutes meaningful risk management campaigns to mitigate
    • Maintains industry knowledge and focus
    • Gains sign-off and acceptance per the CA PPM business leads 


    Ensuring Alignment with Allscripts Strategy

    • Meet with the Allscripts Business teams to gather requirements and understand workflow that will be incorporated into Clarity PPM application enhancement and project requests
    • Manage the IT CA PPM team projects and enhancements, following the IT project methodology
    • Able to effectively and appropriately define project scope, hours, deliverables and requirements
    • Able to develop strategies to improve processes and solutions to increase the efficiency of the Clarity IT team or users of the application

    Managing the Allscripts Organization

    • Create clear Functional Specifications for application development.
    • Develop test plans and documents, including use case development.
    • Review test cases and other testing artifacts to ensure the accuracy and completeness of all testing materials.
    • Develops early senior management commitment to proposals or projects
    • Uses and adapts current Allscripts project disciplines and tools
    • Communicates effectively to internal management and Allscripts business leads
    • Consistently completes project status and reporting internally (written and meetings) by leveraging Clarity as the portfolio system of record
    • Willingness to become a CA PPM (Clarity) application functional lead


    Managing Risks and Problems / Demonstrating Management and Control

    • Troubleshoot and resolve CA PPM application support issues.
    • Perform maintenance activities within the CA PPM (Clarity) tool
    • Assist in improving enterprise application integration.
    • Ensures that risk considerations are incorporated into project and enhancement schedules
    • Assesses problem causes and implications; recommends solutions, and encourages shared problem solving and demonstrates each of these, both with the Clarity IT team and Clarity business leads


    Leading, Motivating, and Communicating

    • Demonstrated success in a team lead position. Must encourage a team environment. 
    • Effectively serves as an informal manager to the project team, despite lack of direct reporting relationships
    • Collaborate with Business and IT teams to design the reports, interfaces, conversions and enhancements to meet requirements
    • Maintains team focus on project objectives
    • Identifies, manages, and communicates scope changes
    • Handles confrontations constructively
    • Shares and encourages others to share and use the lessons learned from project work
    • Leads improvements ideas via lessons learned for all work initiatives   

    Project Reporting

    • Create and present bi-weekly metrics for IT reporting
    • Create, present and maintain status of all CA PPM enhancements and project work initiatives
    • Ensures IT CA PPM team is meeting support SLAs and solves gaps accordingly
    • Review test cases and other testing artifacts to ensure the accuracy and completeness of all testing materials.
    • Reports to all levels of the Allscripts organization, selecting content and messages depending on audience
    • Compliance with Allscripts IT reporting requirements 


    Academic and professional qualifications:

    • Bachelor’s Degree in related field or equivalent related experience
    • Project Management Certification (Prince2 or PMP) strongly desired 



    • Requires 7 or more years of application software implementation experience, along with 3 or more years of industry experience
    • 5+ years’ experience as a project manager
    • Prior experience working with an ERP application (Project System i.e. Project Planning, Tracking and Reporting) , such as Clarity  
    • Experience in supporting business development opportunities through proposal creation, review and presentation
    • Strong knowledge of SDLC and Project Lifecycle, experience with project management methodology
    • Knowledge of Agile methodology preferred 
    • Ability to elicit and analyze business requirements and develop Functional Specifications 
    • Strong analytical and problem solving skills 
    • Excellent communication skills 
    • Ability to prioritize tasks and work with minimal supervision or guidance. 
    • Ability to work in a rapidly changing environment


    Travel requirements:

    • Ability to travel up to 10% by various conveyances (e.g. airplane, railroad, automobile). May be away from home for up to or in excess of four nights per week


    Working arrangements:

    • Monday through Friday or as defined by assignment requirements
    • Primarily works in standard office environment or remotely


    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.


    Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans



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