• Sr Manager Applications- RM Lead Hospital Project

    Job Locations US-NY-Melville
    Requisition ID
    Posted Date
    2 weeks ago(2 weeks ago)
    Information Technology
  • Overview



    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    The primary purpose of this role is management of applications support functions of a Managed Services account.



    • Provide Senior Management for the multi-year multi-site Soarian Acute initiative within the Receivables Management (RM) work stream (aka “back-end” of revenue cycle).
    • Manage the design, build, test and deployment of RM end user functions, plus automated solutions within RM work stream, in conjunction with Project Sr. Manager and Project Manager.
    • Provide daily oversight of the day-to-day project activities of various business, technical and vendor disciplines assigned to the project. Manage team of analysts and be accountable for project tasks assigned to RM team.
    • Resolve issues within the RM Team, participate in resolving cross-work stream issues, that could include Cerner, Optum and other vendor or external resources.
    • Drive to decisions, and/or steering of solutions within Soarian including the necessary steps for resolving downstream application issues.
    • Be able to identify common trouble spots and prioritize them and systematically remove them so that they do not impede progress. Overcome challenges and remove barriers.
    • Possess senior level technical knowledge of hospital billing systems (Soarian, Invision, Eagle) and its related end user functions within the RM work stream. Expert SME knowledge is preferred for both Soarian and Invision acute billing (patient accounting) usage at Northwell sites.
    • Possess working knowledge of reporting and extract solutions is helpful .
    • Work directly with Cerner technical resources daily, on project deliverables (including but not limited to Soarian design, development, testing, documentation, deployment).
    • Interact heavily with TCOE (Northwell’s testing center) for test strategy planning, test script development, test execution and defect resolution, throughout all project testing phases (Smoke, Unit/Functional, System Integrated Tests, End To End Business Tests, MOCK tests, Dress Rehearsal activites, etc.).
    • Work directly with all project teams to develop and deploy site Activation Plans, Go-Live Support Plans, and preparations for future rollouts. Identify site readiness deliverables for business owners, in conjunction with Project Manager.
    • Take initiative and drive to bring issues to logical conclusion for sustainable technical solutions. Take proactive approach across the project spectrum .
    • Solid communication and writing skills are required.
    • Strong working knowledge of Word, Excel, PowerPoint presentations are required.
    • Ensure all deliverables meet the high quality IT standards and project timelines.
    • Procure resources and follow hiring/on-boarding procedures.
    • Approve timesheets and expenses, manage resource PTO, and manage several direct reports (analysts). Mentor the collaboration spirit.
    • Effectively manage and develop clinical and/or business applications support employees engaged in multiple client projects
    • Act as liaison between application teams and client management and end users to determine application needs and resolve problem situations
    • Develops and implements policies and procedures to ensure the timely and consistent delivery of application assistance to the client
    • Plans and implements self and department improvement activities to meet current and future client needs
    • Identify and recruit internal/external talents to ensure effective mix of competencies.
    • Induct new joiners in order to quickly maximize performance.
    • Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance.
    • Allocate work load to fully utilize every employee’s talent.
    • Implement development plans and coach for individuals to reach their maximum talent.
    • Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner.
    • Recognize high performers to maintain motivation and retain key talent.
    • Regularly communicate on company news and team progress against business plan.
    • Create team spirit.


    Academic and Professional Qualifications:

    •  BA or BS Degree, and/or relevant business experience



    •  7-10 years industry experience preferred
    •  5-10 years experience in information technology management preferred
    • Soarian experience highly desired.


    Travel Requirements:

    •  May require local travel
    •  May require other travel for business needs


    Working Arrangements:

    • May require on call after hours support
    • Work is performed in a standard office environment with minimal exposure to health or safety hazards


    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


    Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


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