Allscripts

  • Operations Support Processor I

    Job Locations US-CA-Escondido
    Requisition ID
    2018-18089
    Posted Date
    6 days ago(11/7/2018 6:40 PM)
    Category
    Administrative/Clerical
  • Overview

    allscripts-logo-green-gray

    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

     

    The primary purpose of this role is responsibility for the processing of client insurance, patient deposits, client charges, hospital batches, correspondence, discrepancy notifications and incoming courier information from clients as well as preparing paper batches to be scanned into the Records Management System. Must be able to organize time well, multi task and accurately decipher any discrepancies within batches and report to management. Additionally, the position supports the company’s overall Operations and Client Services departments.by efficiently and effectively driving the Revenue Cycle Management process and delivering results.

    Responsibilities

    • Strong customer service skills; prompt return and follow up to all interactions; prompt response to requests for information
    • Deposits - Separate and determine payments per Explanation of Benefits (EOB). Includes direct patient statement payments.  Cash, Check, Credit Card Payments.
    • Charge Batches – Separate payments per superbills attached. Order of Cash, Check, Credit Card.
    • Deposit and Charge Batches - confirm all information received is balanced and correct.
    • Daily – there are discrepancies within batches that do not balance and communicate to correct personnel.
    • Process batches for scanning in a certain order, which allows posting/billing to process as efficiently and quickly as possible.
    • Organize Client Hospital batches in specific orders for scanning, normally involving large amounts of superbills.
    • Prepare deposit information to correct banks and clients and update Cash Flow and Laserfiche information.
    • Courier bag information to correct clients and office personnel.
    • Sorting and folding claims and preparing for outgoing mail.
    • Accurate Data entry indexing into Laserfiche fields
    • Tracking Discrepancies in laserfiche from charge batches that are missing information and sending back to the client
    • Work with other employees and manager’s on pulling bad scans or re-scanning to ensure we have everything correct in our Records Management System.
    • Complies and enforces and policies and procedures
    • Achieve goals set forth by supervisor regarding error-free work, transactions, processes and compliance requirements
    • Other duties as assigned

    Qualifications

    Academic and professional qualifications:

    • High School Diploma or GED preferred

    Experience:

    • 0-2 years of experience in same/related field

     

    Knowledge/Skills/Abilities:

     

    Technical:  Extensive knowledge on use of email, search engine, Internet, ten key; ability to effectively use client credit card websites and Laserfiche; knowledge and use of Microsoft Products: Outlook, Word, Excel.

     

    Personal: Strong written, oral, and interpersonal communication skills; Ability to present ideas in business-friendly and user-friendly language; highly self-motivated, self-directed, and attentive to detail; team-oriented, collaborative; ability to effectively prioritize and execute tasks in a high-pressure environment. 

     

    Communication:  Ability to read and comprehend moderate instructions, correspondence, and memos.  Ability to write straightforward correspondence.  Ability to effectively present information in one-on-one and small group settings to customers, clients, and other employees of the organization.

     

    Math & Reasoning:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving several concrete variables in standardized situations.

     

     

     

    Physical and Environmental Elements:

     

    Physical demands:  Ability to sit continuously for up to 2/3 of normal work shift. Ability to stand, walk, stoop, kneel, crouch or crawl, and to reach with hands and arms occasionally.  Ability to talk and to hear continuously.  Ability to lift up to 25 pounds periodically. Finger dexterity is required frequently for up to 1/3 of the normal work shift. 

     

    Vision:  Ability to see at close range (20 inches or less), at a distance (clear vision at 20 feet or more), ability to identify and distinguish colors, ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point, three-dimensional vision, ability to judge distances and spatial relationships, and ability to adjust the eye to bring an object into sharp focus.

     

    Work Environment:  Employees work in an office with moderate noise levels (such as computers and printers) and controlled temperature conditions. 

     

     

    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

     

    Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

     

    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

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