• Program Manager

    Job Locations US-NC-Raleigh
    Requisition ID
    Posted Date
    3 months ago(10/18/2018 9:01 AM)
    Client Service/Support
  • Overview



    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    The primary purpose of this role is to drive execution of strategic programs for the business, which typically requires coordination of a cross-functional team and resource assignments, to ensure program completion on time to budget and meeting customer needs.


    • Support Allscripts Management by providing program management control on key Revenue Cycle Management Services (RCMS), usually pertaining to delivering solutions to strategic clients.
    • Partner with Business leader to define overall work breakdown structure, detailed tasks, and assess impacts on other projects. Facilitate cross-functional team to define, estimate & schedule resources and work to achieve RCMS scope.
    • Ensure adherence to common processes as contracted in roles and responsibilities
    • Provide a platform for communication and relationship management -- engage stakeholders for buy-in, relieve bottlenecks & complexity.
    • Provide performance monitoring, information and reporting; help diagnose root cause of problems.
    • Identify, escalate and resolve critical issues in timely manner.
    • Alert stakeholders to potential scheduling risks, anticipated slippage, and take pre-emptive action to mitigate.
    • Ensure teams are taking corrective action as necessary to deliver complete scope, desired quality and timeliness of strategic programs.
    • Keep team apprised via project plans, meetings and discussion minutes of project tasks identified, tasks to be completed, and work not completed.
    • Manage a virtual team; communicating with all team members to ensure they understand their responsibilities and deliverables.
    • Provide best practice solutions, including research, that will support RCMS standards and client needs
    • Obtain and/or facilitate development of documented workflows ensuring gaps and problem areas are clearly identified and resolved in a manner that supports standard RCMS processes.


    Academic and Professional Qualifications:

    • PMP Certification required or ability to obtain within the first 12 months
    • Successful completion of Bachelor’s degree or relevant business / information technology experience.
    • Lean Six Sigma or other special certifications helpful.



    • Minimum 5 years relevant project management experience and typically has 10+ years relevant business experience.
    • Demonstrated experience in managing multiple concurrent projects, and ability to define work breakdown on complex projects.
    • Strong and demonstrable project management skills, including influencing, communications and tracking skills, and planning and organization.
    • In-depth knowledge of project & program methodologies, tools & techniques
    • Solid leadership, organizational and communication skills. 
    • Solid ability to collaborate with individual contributors and business leaders to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results.
    • Strong conviction in the role of program management and willingness to take on challenges.
    • Solid understanding of corporate environment and business metrics, with ability to propose solutions for their achievement.
    • Familiarity with Medical Billing Principles and industry best practices
    • Experience running or subject matter expertise of key responsibilities related to a medical billing department
    • Desired, but not required: Certified Public Coder (CPC)


    Travel Requirements:

    • Frequent as warranted by project work (50-75%)
    • Frequency will vary depending on project requirements


    Working Arrangements:

    • Work is performed in a standard office environment with minimal exposure to health or safety hazards; substantial time is spent working on a computer, having meetings and on conference calls


    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.


    Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with Allscripts for future communications and career opportunities.