• Sr Services Business Analyst (Utilization Manager)

    Job Locations US-NC-Raleigh | US-VA-Glen Allen
    Requisition ID
    Posted Date
    3 weeks ago(8/1/2018 8:58 AM)
    Client Service/Support
  • Overview


    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    The primary purpose of this role is to increase the adoption and utilization of Allscripts products and solutions.


    • Prepares financial and operational information and makes recommendations for improvement
    • Responsible for the attainment of services utilization and communication of billability metrics and the services COGs (Cost of Goods Sold) budget.
    • Communicates effectively and proactively with internal and external stakeholders to ensure information is received logically, consistently and in context.
    • Acts as liaison between services staff and other internal and external organizations to resolve project set up, billing, commission, revenue recognition and other related issues in order to ensure compliance
    • Contributes to the ongoing need to continuous process improvement of the organization.
    • Obtains necessary data required to complete analysis in support of key initiatives.
    • Develops and maintains business models for services capacity, scheduling and forecasting revenue, to ensure accurate financial forecasting.
    • Drive product utilization and maintain internal and external relationships to ensure value is recognized for the services delivered
    •  Must be good at managing projects on a detailed level
    • Should have an analytical mind that can allow you to look at and interpret data to get the information most relevant for their own needs on a day to day initiative basis
    • Should also be able to take a step back and present the data in a way that would be relevant to leadership
    • A critical component of your responsibilities will be managing relationships with our partners who will be large insurance companies.
    • Will need to be comfortable speaking and presenting to executives.
    • Will need to be comfortable in negotiations with these executives, which would mean applying pressure and standing ground where needed.


    Academic and professional qualifications:

    • Successful completion of Bachelor’s degree or relevant business
    • Information technology experience preferred



    • Minimum 1-3 years’ relevant project management and/or management experience, plus at least 3 years’ relevant business experience
    • Demonstrable project management skills, including influencing, communications and tracking skills, and planning and organization
    • Experienced with MS Office Suite (MS Project, Excel, SharePoint, Visio)
    • Solid knowledge of project management methodologies, tools & techniques
    • Strong ability to collaborate with individual contributors to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results
    • Will be tasked with maintaining and increasing utilization for emerging markets products
    • Will be managing relationships with partners and clients, both internally and externally
    • Must be self-driven, have strong analytical skills, and can bring a strategic focus to the role
    • Must also be proactive in gathering and interpreting data to drive decisions and strategies that will ultimately drive increased utilization of the product.


    Travel Requirements:

    • Ability to travel occasionally as warranted by project work; frequency will vary depending on project requirements


    Working Arrangements:

    • Work is performed in a standard office environment with minimal exposure to health or safety hazards


    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.


    Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.




    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


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