• Senior Solutions Manager

    Job Locations US-NC-Raleigh
    Requisition ID
    Posted Date
    2 months ago(8/10/2018 3:44 PM)
    Software Development
  • Overview



    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    The primary purpose of this role is to build and manage solution(s) strategy through an in depth understanding of the healthcare industry that supports continued growth based upon market needs in alignment with overall strategic business goals and objectives. For his/her given area of solution responsibility, the financial responsibility is to manage the investments and targeted revenue. The Solution Manager represents the solution to the business for proposals and results.


    • Identifies market problems, looking for unsolved problems that are both urgent and pervasive and that healthcare leaders are willing to pay to solve
    • Defines market requirements that communicates problem(s) to be solved and who we are solving it for
    • Monitors and analyzes solution metrics to assess how well solutions perform, including actual to planned revenue, usage stats, operations SLAs, customer satisfaction, market share and profitability
    • Captures "Voice of the Customer" for use in innovation strategy and planning future solution enhancements
    • Defines Solution Vision that supports strategic plan; update annually
    • Conducts market research on users around a specific solution innovation and describe the solution to be offered to the market, including solution positioning and market messaging for key buyers
    • Prepares business cases for proposed solutions, providing an objective analysis of a potential new market opportunity to be used as a basis for investment decisions
    • Creates market-facing roadmaps to communicate vision
    • Evaluates buy/build/partner opportunities for extending our solutions, including business cases to support the recommendation and on-going management of the partnerships
    • Champions user centered design, ensuring that our solutions are based on best practices
    • Plan and deliver solution training to internal staff to support launch
    • Manages customer commitments for capabilities not currently part of a production release
    • Manages customer advisory groups around specific markets / solutions to discuss existing solutions and future innovation ideas
    • Provides sales support assistance as needed, including RFP boiler creation, solution design leadership, and product advocacy
    • Performs competitive analysis by tracking competitor product features and market-share; develop competitive differentiation strategy


    Academic and professional qualifications:

    • Bachelor's degree in Healthcare, Computer Science, Mathematics or related disciplines is mandatory
    • Masters of Business Administration (MBA) preferred
    • Pragmatic Marketing or similar Product Management Certification desired

    Experience Requirements:

    • Demonstrated leadership skills and ability to influence decisions in a matrix environment, including senior level leaders
    • 8 years' experience in product management or marketing or program management in the healthcare information or software industry or equivalent education
    • Ability to think creatively and to contribute to both strategic and tactical decisions
    • Ability to understand and interact with technically-oriented team members
    • Ability to understand and articulate business implications of technical issues
    • Excellent written and oral communication skills
    • Strong analytical ability; ability to define complex problems and creatively frame solutions
    • Demonstrated ability to lead large, cross-functional initiatives or projects
    • Demonstrated ability to prioritize and manage multiple priorities
    • Strong market and customer centric orientation
    • Strong collaboration with market facing functions in the organization

    Travel requirements:

    • As needed

    Working arrangements:

    • Work is performed in a standard office environment with minimal exposure to health or safety hazards


    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.


    Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


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