• Vice President Managed Services Client Delivery

    Job Locations US
    Requisition ID
    Posted Date
    4 weeks ago(4/27/2018 1:11 PM)
  • Overview



    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    Allscripts is committed to building a collaborative relationship with our clients, helping them solve their IT staffing and application needs. Our Managed IT Services help clients maximize the power of their IT investments through delivering modular, cost-effective services that empower our clients to focus on their strategic goals and deliver better patient care


    The primary purpose of this role is to own the client relationships  resulting in one voice to the customer throughout Managed Services. Responsible for enhancing client relationship through identifying innovative technology solutions that will bring long term value and success to our Clients. Interfaces with the executive teams within clients and Allscripts to ensure strategic alignment, identify potential joint business opportunities and achieve ultimate client success and retention.    


    Develop and Grow the Client Relationship

    • Develop and maintain strong relationships as the main point of contact for the client
    • Shape and drive enhanced value for clients
    • Provide single point of contact for the client account leadership and generate new opportunities  
    • Partner with internal Client Delivery team to meet client desired outcomes
    • Accountable for overall client satisfaction  
    • Set client expectations in conjunction with the client account leadership team and manage the expectations
    • Deliver account reviews with the client account leadership team pertaining to Allscripts value added initiatives

    • Partner with client to drive direction of day-to-day operational processes, decisions and activities
    • Install and maintain a management process that aligns the entire account with company strategy and annual operating plan goals
    • Establish a culture of continuous improvement by applying lean management principles and business process optimization to our enterprise
    • Set long term, annual, and -execution priorities while ensuring an extraordinary level of client service
    • Engage and motivate the management team to consistently perform to a high standard by building a high-performance culture

    Strategic Positioning and Growth

    • Leverage industry expertise to influence client managed services strategies
    • Participate in client account planning and forecasting activities
    • Partner with client to identify trategic business development opportunities


    Key Behaviors and Attributes

    • Build trust-based relationship/client-centric  
    • Focus on team building & collaboration


    Lead and develop Account Delivery Team

    • Lead Delivery Team across organization, support functions and Allscripts Outcomes Executive


    Manage the operational and financial performance of the account

    • Sponsor client transformation programs and activities to meet service measures and cost savings, if applicable
    • Achieve contract controllable income targets using the most appropriate principles, levers and tools
    • Strategic oversight of the Master Service Agreement including driving new business through change orders and review of service level agreements, and acting as a delivery escalation point around client priorities and issues
    • Manage service quality and recovery plans
    • Responsible for overall financial plan for the account and annual Operations account plan


    4-5 Direct Reports




    • Minimum 12+ years of HIT experience; senior leadership experience managing large, complex customer facing organizations or operations
    • Consulting background or product management experience is desired
    • Demonstrated execution experience
    • Innovative perspective, consensus builder
    • Strong relationship and influencing skills
    • Proven track record of driving outstanding operational outcomes and customer service


    Working Arrangements:

    • Work is performed in a standard office environment with minimal exposure to health or safety hazards


    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.


    Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans




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