Allscripts

  • Technical Writer

    Job Locations US-NC-Raleigh | US-PA-Malvern
    Requisition ID
    2018-15391
    Posted Date
    4 days ago(4/17/2018 1:58 PM)
    Category
    Information Technology
  • Overview

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    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

     

    The primary purpose of this role is to take on more complex writing assignments and project management responsibilities. The Technical Writer has an excellent working knowledge of the tools and writing skills needed to develop documentation deliverables. This person has excellent planning skills, leadership skills and manages large and complex projects and supervision by the Development Manager is minimal. The incumbent can identify problems and offer solutions and has the initiative to be proactive in taking on and mastering increasing responsibilities.

    Responsibilities

    • Understands the product delivery life cycle and monitors documentation progress within it
    • Develops new documentation following DCoE standards and maintains existing documentation
    • Project planning
    • Advanced writing skills
    • Ability to work on multiple deliverables simultaneously
    • Ability to meet deadlines consistently
    • Ability to communicate effectively with all colleagues at all levels and teams
    • Ability to identify and escalate issues
    • Demonstrated understanding of correct grammar, syntax, and spelling
    • Intermediate to advanced competence in major documentation tools
    • Ability to assist others with documentation tool issues and instruct on their use
    • Ability to assist with documentation delivery activities
    • Ability to mentor others
    • Actively participates in documentation planning processes
    • Performs increasingly more complex peer editing for the team documentation
    • Understands and develops application process workflows beyond documenting features and functions
    • Works diplomatically and effectively with subject matter experts and program and product managers in resolving issues
    • Participates and interacts as a collaborative member in all project team meetings and suggests enhancements
    • Facilitates documentation walkthrough meetings with project team members when needed
    • Understands the overall features of the product and has advanced comprehension of the application(s) to which they are assigned including the relationship to other applications
    • Uses defect tracking to report defects or suggest enhancements to the product
    • Keeps the release coordinator informed of progress or is a release coordinator and completes all estimating and scoping worksheets as needed
    • Continues ongoing training in technical communication

    Qualifications

    Academic and Professional Qualifications:

    • Bachelor's degree preferably in one of the following disciplines: Technical communication, English, Journalism, Instructional Design; OR
    • Technical Communication certification from an educational institution
    • Evidence of continuing education courses in technical communication areas such as writing and usability

     

    Experience:

    •  4-6 years of full-time technical writing in a software development environment

    Desired Qualifications: 

    • DITA experience 
    • Experience working in Agile Dev
    • Experience documenting Healthcare IT software  

     

    Travel Requirements:

    •  As needed

     

    Working Arrangements:

    • Work is performed in a standard office environment with minimal exposure to health or safety hazards

     

    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

     

    Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

     

    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

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