• Systems Analyst SCM Production Support

    Job Locations US-NY-New Hyde Park
    Requisition ID
    Posted Date
    2 months ago(4/11/2018 12:58 PM)
    Information Technology
  • Overview



    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    The primary purpose of this role is to provide technical support for assigned applications. Primary responsibilities of position: The System Analyst for SCM Production Support will be responsible for monitoring and resolving Sunrise Clinical Manager Production errors and issues, responding to Help Desk tickets, performing routine Production system maintenance and configuration, and performing tasks related to activation of SCM at hospitals within the health system.






    •  Monitor and resolve all HL7 interface errors and print errors. Identify trends in errors and make recommendations to reduce errors.
    • Respond to Help Desk tickets and requests for service.
    • Perform routine configuration and maintenance to the SCM environments.
    • Assist with testing for software upgrades and enhancements to the application.
    • Follow all change control policies and complete required documentation.
    • Work with the site activation project manager to ensure site and user readiness including document device allocation; conduct staff validation for provisioning, prepare for site activation meetings, document minutes from site activation meetings, address follow up items.
    • Create documentation related to site activation activities: crosswalks, contact lists, activation checklists, task lists for site coordinator, etc.
    • Prepare documentation for site activation folders for support staff and internal team (workflow documents, Quick tips, contact lists, hospital info, etc.).
    • Assist with the orientation of Go Live support staff, set up command center, and break down Command Center for Go Live • Complete assigned tasks within the scheduled timeframe.
    • Provide on-site support during activations, including documenting and troubleshooting issues.
    • Provide on call Production support on a rotational basis




    These are consistent accountabilities for all staff.

    • Assist in supporting activations and rollouts.
    • Consistent efforts to deliver quality solutions as per agreed scope.
    • Customer focus and close alignment with the customers’ business objectives.
    • Ensure efforts to continually improve domain knowledge.
    • Ensure the quality of the deliverables as per the defined defects standards
    • Document issues with resolutions and share with team members to improve team productivity.
    • Provide data to generate team performance metrics.
    • Knowledge transfer with other team members to improve overall team education level
    • Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
    • Adherence to the defined standards.
    • Take initiative and drives to bring to logical conclusion; proactive approach.
    • Provide accurate and timely information and escalates when there are issues.
    • Actively participate in meetings and make valuable contribution.
    • Provide production support for application issues.
    • Identify, coordinate and communicate issues, requirements and status related to application functionality with other team members and software vendors.
    • Ensure the quality of the deliverables as per the defined defects standards and excelling within that.







    Academic and Professional Qualifications:

    •  BA or BS degree preferred or other relevant combination of training and experience.



    •  2-4 years Industry experience preferred
    •  2-5 years practical experience in providing technical support and maintenance in assigned product preferred
    • Strong communication skills with the ability to interact with clients at all levels.
    • Ability to work independently to troubleshoot and resolve/escalate issues.
    • 2 or more years experience working in a systems analyst or similar role for a health care application.
    • Team playerMicrosoft Office experience
    • HL7 interface experience preferred
    • Healthcare background or experience preferred





    Travel Requirements:

    •  May require local travel
    •  May require other travel for business needs


    Working Arrangements:

    • May require after hours on call support
    • Work is performed in a standard office environment with minimal exposure to health or safety hazards


    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


    Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


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