Systems Analyst

Job Locations US-NY-Melville
Requisition ID
Posted Date
15 hours ago(3/20/2018 8:03 AM)
Information Technology




Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


The primary purpose of this role is to provide technical support for assigned applications.




  • Is  liaison with LMS vendor for such purposes as  implementation,  maintenance, system problems, upgrades, etc, including managing and bug tracking/application issues list with the LMS and works with vendor to resolve
  • Assists with coordinating with the onboarding of new hospital facilities into the system acting as liaison with those sites.

    • Partners in the creation, management and enforcement of LMS standards, policies and procedures
    • Acts as liaison with application business owner and vendor, managing the change request approval process for system enhancements and scheduling implementations
    • Assists with troubleshooting data feed issues and communication with integrated applications
    • Works on assigned project initiatives collaborating with internal teams and Project Management team
    • Assists with the development of reports within the system on key learning metrics and provide data to senior management as required
    • Provides support for eLearning authoring software (Articulate Storyline, Adobe Captivate, etc.)
    • Works with vendor in troubleshooting issues reported via vendor ticketing system
    • Provides support for LMS technical issues reported via CA ticketing system
    • Collaborates and provides assistance to large scale enterprise educational initiatives
    • Responsible for assisting with system maintenance tasks
    • Responsible for creating and updating existing system support documentation
  • Design and execute unit, system and integration test plans for new developments/releases/reports.
  • Maintain technical documentation based on standard operating procedures in support of the assigned application.
  • Perform application maintenance activities
  • Provide production support.
  • Assist in resolving support calls escalated by the Service Desk.
  • Identify the common causes of the defects, prioritize them and systematically remove them so that they do not reoccur in further development work.
  • Coordinate with Project Managers to ensure project deadlines are met.  
  • Participate in focus groups and workshops, attend vendor training and demonstrations.


These are consistent accountabilities for all staff.

  • Assist in supporting activations and rollouts.
  • Consistent efforts to deliver quality solutions as per agreed scope.
  • Customer focus and close alignment with the customers’ business objectives.
  • Ensure efforts to continually improve domain knowledge.
  • Ensure the quality of the deliverables as per the defined defects standards
  • Document issues with resolutions and share with team members to improve team productivity.
  • Provide data to generate team performance metrics.
  • Knowledge transfer with other team members to improve overall team education level
  • Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
  • Adherence to the defined standards.
  • Take initiative and drives to bring to logical conclusion; proactive approach.
  • Provide accurate and timely information and escalates when there are issues.
  • Actively participate in meetings and make valuable contribution.
  • Provide production support for application issues.
  • Identify, coordinate and communicate issues, requirements and status related to application functionality with other team members and software vendors.
  • Ensure the quality of the deliverables as per the defined defects standards and excelling within that.



Academic and Professional Qualifications:

  •  BA or BS degree preferred or other relevant combination of training and experience.



  •  0-2 years Industry experience preferred
  •  2-5 years practical experience in providing technical support and maintenance in assigned product preferred



  • 2-3 year experience with a learning management system
  • Experience and understanding of SCORM, AICC, xAPI protocols
  • Working knowledge of eLearning authoring tools (Articulate Storyline, Adobe Captivate)
  • Excellent Client Management / Relationship Skills
  • Vendor Management Skills
  • Familiar with Issue / Problem Management Procedures
  • Familiar with Change Management Procedures
  • Highly motivated quick learner


Travel Requirements:

  •  May require local travel
  •  May require other travel for business needs


Working Arrangements:

  • May require after hours on call support
  • Work is performed in a standard office environment with minimal exposure to health or safety hazards


At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


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