Allscripts

  • Applications Service Management Analyst

    Job Locations US-NY-Melville
    Requisition ID
    2018-14550
    Posted Date
    1 month ago(3/23/2018 12:47 PM)
    Category
    Information Technology
  • Overview

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    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

     

    Responsibilities

     

    Team Overview:


    The goal of the “Application Service Management” team is to optimize the support process by working collaboratively with Northwell business and technical teams as well as the vendors, who provide services essential to the Northwell Revenue Cycle. Members of this team will not be providing “hands on keyboards” application support but will be acting as the application resources responsible for understanding application or environment related issues, facilitating communication between various business teams, technical teams, and vendors in order to optimize the revenue cycle.

     

    Position Summary:


    The primary purpose of this role is to operate as a liaison between multiple teams (both internal and external) to effectively and efficiently resolve production issues as well as facilitate conversations related to proposed enhancements.

    Qualifications

    Responsibilities:

     

    • Work under the direction of the Manager to provide technical application solutions for assigned business areas.
    • Possess technical knowledge of assigned application technology.
    • Interact with Business, Project Managers, and vendors during the software build or configuration and testing process.
    • Maintain all documentation including Service Desk Knowledge Base, Application Security Assessment, Disaster Recovery and others based on standard operating procedures in support of the assigned application.
    • Work with Vendors, Business and other IT teams, to perform Change Management actives for application maintenance. 
    • Assist in coordinating/facilitating support calls escalated by the Service Desk.
    • Identify the common causes of the defects, prioritize them and work with Vendors systematically remove them so that they do not reoccur in further development work.
    • Coordinate with Project Managers to ensure project deadlines are met. 
    • Participate in focus groups and workshops, attend vendor training and demonstrations.
    • In conjunction with Vendor, improves systems by studying current practices and designing modifications and continue to drive efficiencies and process improvement.
    • Consistently communicates with appropriate teams including vendors to help drive resolution on open issues and changes.
    • Able to assess situations, make recommendations, and properly escalate as necessary.
    • Work within collaborative environments supporting Vendors, Application Managers, Developers, and Quality Assurance Engineers throughout the product/project development lifecycle.
    • Handles multiple project responsibilities simultaneously to prioritize work and resolve technical emergencies as they may occur.
    • Serve as a liaison and facilitator between all business units to assist in addressing and resolving application issues.

     

    Academic and Professional Qualifications:

    • BA or BS degree preferred or other relevant combination of training and experience.
    • Technical proficiency and ability to explain technical details
    • High attention to detail and accuracy
    • Strong oral and written communication skills
    • Able to multitask, prioritize, and manage time efficiently
    • Self-motivated and self-directed

     

    Experience:

    •  0-2 years Industry experience preferred
    •  2-5 years practical experience in providing technical support and maintenance in assigned product preferred
    • High level of technical expertise and knowledgeable on, Application Integration, Windows server and desktop OSs, Networking ,Active Directory, DNS, SQL Server, Citrix, and VMWare
    • HL7 knowledge, a plus
    • Experience in working with multiple teams with different functions/level.

     

    Travel Requirements:

    •  May require local travel
    •  May require other travel for business needs

     

    Working Arrangements:

    • May require after hours on call support
    • Work is performed in a standard office environment with minimal exposure to health or safety hazards

     

    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

     

    Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

     

    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

     

    #LI-RM1

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