Care Coordination Business Analyst - Product Manager

Job Locations US
Requisition ID
Posted Date
3 weeks ago(2/26/2018 9:04 PM)
Software Development



Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


The primary purpose of this role is to manage discrete 'units' and project teams to achieve the following:


  • Manage the product;
  • Own the customer offering from enablement to execution (end-to-end PLM);
  • Define the solution P&L; and
  • Manage the ongoing performance against the P&L 'Unit' may refer to a specific project, release, or an overall product/platform depending on size and scope. For his/her given area of solution responsibility, the financial responsibility is to manage the investments and targeted revenue. The Solution Manager represents the solution to the business for proposals and results.
  • Manages the overall product
  • Assesses market position
  • Identifies and translates key market/customer needs into offerings, translating those business requirements into product-specific designs and configuration, detailed requirement specifications and use cases
  • Deliver functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests to be used by Systems Analyst
  • Ensure programs meet business specifications
  • Demonstrate new functionality to business users seeking inputs on future direction
  • Review vendor provided documentation and user manuals needed to support the product
  • Directly interface with business users by responding to support calls escalated by the Service Desk
  • Participate in user focus groups and requirements workshops, vendor training and demonstrations
  • Assist in supporting activations and rollouts
  • Consistent efforts to deliver quality solutions as per agreed scope
  • Customer focus and close alignment with the customers’ business objectives
  • Ensure efforts to continually improve domain knowledge
  • Ensure the quality of the deliverables as per the defined defects standards
  • Document issues with resolutions and share with team members to improve team productivity
  • Provide data to generate team performance metrics
  • Constructs and integrates products
  • Works with team to develop marketing and launch plan Owns the customer offering from enablement to execution (end-to-end PLM)
  • Defines market requirements to ensure seamless hand-off to Product Development
  • Manages partner/vendor relationships/deals
  • Conducts sales, operational and channel readiness
  • Manages product positioning activities such as scope, buyer persona, packaging, etc. Define the solution P&L
  • Creates initial business case (including pricing/margin/volume)
  • Partners with functional departments to ensure understanding/commitment
  • Partners with Finance to inform budget preparation People Management
  • Identifies and recruits internal/external talents to ensure effective mix of competencies
  • Inducts new joiners in order to quickly maximize performance
  • Sets and communicates team/individual objectives and KPIs to inspire individuals to achieve high performance
  • Allocates work load to fully utilize every employee's talent
  • Implements development plans and coaches individuals to reach their maximum talent
  • Provides regular constructive feedback on performance/development and addresses poor/mediocre performance on a timely manner
  • Recognizes high performers to maintain motivation and retain key talent
  • Regularly communicates on company news and team progress against business plan
  • Creates team spirit


Academic and professional qualifications:

  • Successful completion of a Bachelor’s Degree in a relevant Program of study is mandatory.
  • Relevant post graduate qualifications and professional memberships will be preferred. It is essential that a person at this level proactively maintain awareness of development methodology and standards to improve project, product or process quality


  • This person will meet the work and professional experience requirements in this field that are appropriate for this level and the nature of the assignment or responsibility.
  • Understands the competitive product mix and emerging players and solutions in the market
  • Understands the solutions, design and feature mix in the market/competitive products
  • Has a fair idea of broad brush of competitive products in the market and product extensions there-in
  • Can analyze the market gaps in product portfolio and recommend stages of product development
  • Should be able to create storyboards and interface with Architecture/Design groups effectively
  • Should be able to produce product road-maps along with features and designs based on different stages of the product
  • Should be able to interact with customers, partners, market consultants to address market-product-competition mix
  • Should have the capability to innovate product based solutions based on changing market and customer requirements
  • Should have a flair for understanding technology platforms which are prevalent in market/competition
  • Should have ability to translate customer problems into features and design requirements
  • Should have played solutions management role in other similar companies previously for at least a period of 18 months
  • Owing to the requirements of market, customer, partner, design, development interfaces 

Travel requirements:

  • Travel, based on the needs of the assignment would be requirement for this position
  • Should be willing to travel significantly for at least 50% of time 

Working arrangements:

  • May require after hours on call support
  • Work is performed in a standard office environment with minimal exposure to health or safety hazards


At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.


Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans




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