Sr Systems Analyst

Job Locations US-NY-Melville
Requisition ID
Posted Date
1 month ago(2/13/2018 7:58 AM)
Information Technology


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Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


The primary purpose of this role is to provide technical support for assigned applications.


  • Responsibilities Include:
    • Knowledge of all Radiology and PACS Enterprise systems from a User perspective.
      • Siemens Syngo Workflow ( RIS vb20)
      • Nuance Powerscribe v 360
      • Carestream PACS
      • AS-OB PACS
      • Merge Ortho PACS
      • Medicalis Workflow Orchestrator software
    • Daily responsibilities:
      • Knowledge of Siemens Syngo Workflow, Nuance Powerscribe And Medicalis Workflow Orchestrator systems from both a User and Setup perspective.
      • Work with our departmental customers, other IT teams, project managers, OCIO representatives on any requests or incidents relating to Ancillary team systems
      • Advanced troubleshooting skills, ability to resolve issues not seen before, using all resources available including the Internet, vendors and other experts to solution a request or problem.
      • Create, maintain and update test plans, test cases, test environment, through life cycle
      • Participate or lead presentations to various Northwell Health Stakeholders
      • Produce Training documentation for the Ancillary team as well as departmental system users
    • Advanced level knowledge of HL7 interface message structure. Able to troubleshoot interface issues independently.
    • Advanced level knowledge of Microsoft Office products including Word, Excel, Visio, PowerPoint, Access.
    • Experience with Transact-SQL, ability to write database queries to the Syngo RIS database as per user requests.
    • Knowledge of technical and professional billing in a hospital setting. Familiar with CPT codes, modifiers and ICD10 diagnosis codes
    • Provide status reports as needed
    • Multi-task and prioritize workload
    • Provide on-call support for Help Desk Incident tickets
    • Attending meetings as requested, representing the Ancillary team. Provide summary to team management.
    • Good training skills- may be asked to create training documentation and train internal or external staff on the systems that the team supports.
    • Attend regular Operational meetings- daily Operations meeting, weekly Change advisory board meetings and represent all changes for the Ancillary team. May also be asked to attend project initiation and scheduling meetings.


Design and execute unit, system and integration test plans for new developments/releases/reports.

Maintain technical documentation based on standard operating procedures in support of the assigned application.

Perform application maintenance activities

Provide production support.

Assist in resolving support calls escalated by the Service Desk.

Identify the common causes of the defects, prioritize them and systematically remove them so that they do not reoccur in further development work.

Coordinate with Project Managers to ensure project deadlines are met.  

Participate in focus groups and workshops, attend vendor training and demonstrations.

These are consistent accountabilities for all staff.

  • Assist in supporting activations and rollouts.
  • Consistent efforts to deliver quality solutions as per agreed scope.
  • Customer focus and close alignment with the customers’ business objectives.
  • Ensure efforts to continually improve domain knowledge.
  • Ensure the quality of the deliverables as per the defined standards
  • Document issues with resolutions and share with team members to improve team productivity.
  • Provide data to generate team performance metrics.
  • Knowledge transfer with other team members to improve overall team education level
  • Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
  • Adherence to the defined standards.
  • Take initiative and drives to bring to logical conclusion; proactive approach.
  • Provide accurate and timely information and escalates when there are issues.
  • Actively participate in meetings and make valuable contribution.


Academic and Professional Qualifications:

  •  BA or BS degree preferred or other relevant combination of training and experience.



  •  3-5 years industry experience preferred
  •  5-10 years extensive experience in providing technical support and maintenance in assigned product preferred
    • Has minimum 3 years experience in:
      • Radiology Information system management, preferably Siemens Syngo Workflow
      • Voice recognition systems, preferably Nuance Powerscribe
      • A working knowledge of PACS systems
      • Advanced level of HL7 interface troubleshooting
      • Advanced level of MS Access and t-SQL
      • Dicom modality interface troubleshooting
    • Excellent verbal and written communication skills
    • Attention to detail, passion for quality

Advanced Microsoft Office applications user (Word, Excel, ,Access, Power Point, Vis


Travel Requirements:

  •  May require local travel
  •  May require other travel for business needs


Working Arrangements:

  • May require after hours on call support
  • Work is performed in a standard office environment with minimal exposure to health or safety hazards


At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


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