Allscripts

  • Implementation Consultant

    Job Locations US-VA-Glen Allen
    Requisition ID
    2018-14260
    Posted Date
    3 weeks ago(4/3/2018 6:28 PM)
    Category
    Client Service/Support
  • Overview

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    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

     

    The primary purpose of this role is to assist clients to deploy and configure Allscripts solutions and also provide training and knowledge transfer to enable clients to utilize and manage the deployed solutions.

    Responsibilities

    • Work with the customer technical and clinical teams during on-site and virtual meetings to review application functionality and solicit application configuration requirements.
    • Development, deployment, and testing of configuration release packages based on customer requirements.
    • Hands-on the system configuration, implementation, deployment, and troubleshooting
    • Production, preparation, and execution of sanity integration and user acceptance test plans and execution.
    • Production of supporting technical documentation for internal and external publication.
    • Achievement of agreed productivity targets in order to ensure developments are delivered within budget, to schedule and to defined quality standards.
    • Completion of all necessary software and non-software components in the timescales as defined by the Project Manager.
    • Ensure all work is reviewed to ensure adherence to the relevant implementation standards.
    • Timely and accurate reporting of project status as required by Line or Project Manager.
    • Production and revision of accurate detailed estimates.
    • Escalate product issues and suggest product improvements.
    • Escalate all issues in a timely fashion.
    • Mentor junior team members in best practices and standards.

    Qualifications

    Academic and professional qualifications:

    • Bachelor’s Degree or equivalent Clinical/Business experience

     

    Technical Qualifications

    • Ability to learn and understanding technical software
    • Ability to communicate and train others on technical information
    • Proven ability in configuring software parameters
    • Experience in leading change management
    • Ability to effectively use Microsoft Office Suite

     

    General Qualifications:

    • Comfortable leading in person and virtual workshops in front of large audiences
    • Ability to tackle a problem by using a logical, systematic sequential approach
    • Knowledge of processes, needs and requirements and how they are/would be best met with Allscripts products or new technology Customer focus (internally/externally)
    • Capacity to anticipate customers’ needs and place customers at the center of own thinking and actions.
    • Excellent communication and presentation skills internally with the team and externally with customers.
    • Technical and functional understanding of Allscripts’ line of products and services offerings.  Knowledge of relevant industry practices and compliance.
    • Identifies disagreements and takes positive steps to facilitate a collaborative resolution.
    • Use of a systematic approaches for evaluating current business processes and developing and implementing integrated solutions; maximizes customer satisfaction and delivers bottom line results
    • Ability to meet deadlines by recognizing best use of time and working with end results very clearly in mind.
    • Ability to translate ideas, thoughts, feelings into speech that is appropriate and understood by the audience; is professional and courteous

     

    Travel Requirements:

    • Could be between 25-50% but currently averaging around 5-10% - mostly national but possibly some international 

     

    Working Arrangements:

    • Work is performed in a standard office environment with minimal exposure to health or safety hazards

     

    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 postacute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

     

    Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

     

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    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

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