Job Locations US-NY-New Hyde Park
Requisition ID
Posted Date
2 weeks ago(3/8/2018 10:06 AM)
Information Technology




Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


The primary purpose of this role is responsibility for providing the highest level of performance and satisfaction for our Allscripts customers and

Employees through delivery of effective and professional technical training and support



  • Plan, design and develop Instructor-led and Web-based training courses, including: course materials, instructor guides, reference guides / job aides.
  • Update and maintain existing courseware.
  • Deliver Instructor-led training courses as well as one-on-one training. 
  • Understand workflow, policy and procedure changes related to the software and incorporate into classes and activation support.
  • Act as a Subject Matter Expert in relevant applications.
  • Provide coaching during training programs and activation.
  • Participate in evaluating training programs and use feedback to improve future classes.
  • Contribute to the build and maintenance of the training database.
  • Complete assigned work plan tasks within the scheduled timeframe.
  • Provide on-site support during activations.
  • Respond to training related client calls from the Help Desk.

Allscripts is dedicated to attracting and developing a highly diverse workforce/ EOE

    • Developing strong partnerships and collaborative relationships with the client.
    • Deliver application training to clients or employees in either a classroom, on line (in a Virtual

Classroom environment), via telephone, or at client’s site.·            .

  • Deliver all core and advanced application training sessions, as specified in the training session curriculum, for applications to clients and/or employees independently.
  • Manage expectations, provide escalation pathways, and document resolution of any issues that may arise during a class session.
  • Work with instructional designers, implementation team members, other training specialists, and other departments to identify training needs, participate in course development, and present topics as needed.
  • Travel to remote offices or client sites to deliver training.·            
  • Meet and/or exceed acceptable productivity standards.
  • Demonstrate and support Allscripts CLEAR values.
    • All other duties and responsibilities as assigned


Academic and Professional Qualifications:

  •  BA or BS degree preferred and/or other relevant combination of training and experience.



  •  0-2 years Industry experience preferred   
  •  2-5 years training experience; preferred for the healthcare setting


  • Strong training and communication skills – both written and oral -with the ability to interact with clients at all levels
  • Strong time management and personal organizational skills, including the ability to prioritize and multi-task
  • Ability to analyze and synthesize complex content
  • Excellent work ethic and strong intellectual curiosity
  • Ability to troubleshoot and resolve/escalate issues
  • Team player
  • Experience in and/or knowledge of hospital/healthcare environment preferred
  • Knowledge of Sunrise Clinical Manager/Sunrise Acute Manager application a plus
  • Clinical experience a plus
  • Microsoft Office experience required (Outlook, Word, PowerPoint, Excel)
  • Bachelor’s degree
  • Reliable transportation required as job entails travel to multiple sites


Travel Requirements:

  •  May require local travel
  •  May require other travel for business needs


Working Arrangements:

  • May require after hours on call support
  • Work is performed in a standard office environment with minimal exposure to health or safety hazards


At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


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