• Associate Customer Success Manager

    Job Locations US-MA-Boston
    Requisition ID
    Posted Date
    3 months ago(4/12/2018 1:12 AM)
    Client Service/Support
  • Overview


    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    The primary purpose of this role is to act as a real-time post-sale consultative partner to clients and ensure a positive experience by maximizing value and benefit of product or service offerings.


    • Maintain a deep knowledge of client industry, product and role in the market.
    • Works with the customer during the last part of the sales process to roadmap and schedule the implementation process.
    • Assist client onboarding, new-client implementations and training to endure client experience is seamless and consistent
    • Stay proactively engaged with client to ensure product or service is functioning as intended and adding expected value.
    • Track success through metrics such as client engagement scores, measures of chum, etc.
    • Assists with the onboarding, rollout and training of the product.
    • Undertakes ongoing activities to ensure customer success including – weekly calls with customers, tech support, ongoing training, new feature communications etc.
    • Works closely with product management and development to provide them direct customer feedback regarding level 2 issues as well as new features to be added to the product roadmap..


    Academic and Professional Qualifications:

    • Bachelor’s degree preferred and /or relevant combination of training and experience.
    • Clinical, health sciences, or public health studies a plus



    •  0-2 years of relevant business experience.
    • Strong analytical skills combined with attention to detail
    • Experience with large data sets
    • Ability to exercise personal initiative to engage on tasks and challenges
    • Strong communication, negotiation and relationship building skills
    • Ability to network and collaborate across multiple teams with flexible, positive attitude and ability to get results; team player
    • “People Person” – enjoys interacting and connecting with people; derives satisfaction from helping others
    • Creative, energetic, individual with a positive, “can-do” attitude


    Travel Requirements:

    •  No significant out-of-town travel required.


    Working Arrangements:

    • Normal Working hours as required by the role
    • Work is performed in a standard office environment with minimal exposure to health or safety hazards


    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.


    Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.




    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


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