• Associate Manager - Health Coach

    Job Locations US-IL-Litchfield
    Requisition ID
    Posted Date
    4 months ago(1/22/2018 10:09 AM)
    Client Service/Support
  • Overview



    Welcome to Allscripts!  Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    The primary purpose of this role is to provide scripted telephonic one-on-one health coaching to individuals around their stated health conditions and defined goals. The coaching promotes behavior modifications that support healthier life-style choices. The primary responsibilities of the Associate Manager - Health Coach is to lead and manage a team of Health Coaches for a Wellness Program. This position is required to work out of the Allscripts Litchfield, IL offices. 


    • Engagement responsibilities include contacting eligible participants and providing scripted telephonic educational content that promotes adopting healthy behaviors, techniques to reducing stress and the importance of medication adherence.
    • Determine barriers through motivational interviewing.
    • Monitor biometric trending and support compliance of usage.
    • Monitor medication adherence
    • Identify barriers to medication adherence and collaborate with Pharmacy team to resolve issues.
    • Identify other co-morbid conditions and refer to appropriate programs.
    • Monitor the participants progress related to their established goals and provided accountability.
    • Successfully complete coaching sessions within established timeframes.
    • Good working knowledge base of the participant’s condition related to the coaching engagement.
    • Accurately document on all participant encounters.
    • Leverage expertise from the specialist team as needed.
    • Develop future patient educational content, scripting and care plans.
    • Provide clinical support to the health/wellness coaches. 
    • Hire, train and retain talent

    • Coach and develop associates

    • Manage day to responsibilities of health coaches

    • Other duties as assigned.




    Academic and Professional Qualifications:

    •  Active RN or LPN license required
    • 0-2 years leadership experience



    • Cardiac Rehabilitation/Cardiac Nursing experience strongly preferred
    • 2+ years case management/disease management experience
    • 2+ years call center experience preferred
    • Health coach experience preferred
    • Certificate of Completion from a professional coach training program preferred


    Travel Requirements:

    •  Occasional travel may be required.


    Working Arrangements:

    • Work is performed in a standard office environment with minimal exposure to health or safety hazards


    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.


    Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


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