Allscripts

Associate Service Desk Analyst

US-NC-Raleigh
Requisition ID
2017-13868
Posted Date
2 weeks ago(1/8/2018 1:43 PM)
Category
Information Technology

Overview

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Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

 

The primary purpose of this role is to provide general administrative support to the various teams & execute the IT process together with any associated & resultant activities in order to help support Allscripts products/engineers.

Responsibilities

  • Acts as initial point of contact for user support calls to the I.T. Helpdesk, (i.e., call logging, acknowledgement and closure) in order that all calls are logged correctly and promptly, and allocated appropriately within the IT team
  • Provides first-line technical support when handling calls, in order to provide time-of-call resolution to more basic support calls wherever possible
  • Provides an ad-hoc support service to users of all computer systems, troubleshooting and resolving systems problems
  • Carries out prescribed program of system performance monitoring, measurement, management and capacity planning for computer systems, in order that a pro-active approach may be taken to meeting changing system demands
  • Maintains awareness of test and / or quality standards

Qualifications

Academic and professional qualifications:

  • Associate's degree desirable

Experience:

  • 0-2 year professional experience

Travel:

  • Little to no travel is required in this role

Work Arrangements:

  • Standard office environment

 

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

 

Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

 

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

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