Expert Systems Engineer - Infrastructure

US-IL-Skokie | US-IL-Chicago
Requisition ID
Posted Date
3 weeks ago(1/2/2018 8:59 AM)
Information Technology




Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


The Expert Systems Engineer’s role is to ensure the stability, integrity, and efficient operation of the IT infrastructure systems at a large health system in Skokie, IL. Will act as lead engineer for VMWare, Servers, Networks, Exchange, Citrix and related infrastructure. Role will be a mix of project based work and independant work.The Expert Systems Engineer utilizes proven systems, scripting and developer skills to execute on highly complex tasks related to hardware and software technology component analysis, integration, and incident and problem resolution. 


  • Possess Expert level expertise in the assigned technology domain.
  • Design, manage, maintain, monitor and support the infrastructure environment in assigned technology domain.
  • Install, configure and support hardware and software required to operate assigned technology.
  • Provide ongoing maintenance including updates, patches and anti-virus updates.
  • Troubleshoot and resolve issues in assigned technology including hardware, software, operating system and application-related issues.
  • Conduct performance monitoring, system health checks, trending analysis and capacity planning.
  • Provide 3rd level operational support for issues escalated from Service Desk.
  • Develop and maintain documentation related to technology installation, administration and maintenance.
  • The role also creates, reviews, and ensures updates are made to the configuration management plan. 
  • Formulates and defines system scope and objectives based on user and organization requirements and consistent with the organizations architecture. This includes monitoring and controlling the performance and status of technology components, and providing technology component support and problem resolution.
  • Develops architectures to address business requirements, ensuring system scalability, security, performance and reliability. 
  • Devises or modifies highly complex procedures and configuration to solve problems considering platform infrastructure capacity and limitations and form of desired results.
  • Leads and directs the technical delivery of others. 
  • Critical thinking and an advanced degree of creativity and latitude is expected.


These are consistent for all our staff:

  • Assist in supporting activations and rollouts.
  • Consistent efforts to deliver quality solutions as per agreed scope.
  • Customer focus and close alignment with the customers’ business objectives.
  • Ensure efforts to continually improve domain knowledge.
  • Ensure the quality of the deliverables as per the defined defects standards
  • Document issues with resolutions and share with team members to improve team productivity.
  • Provide data to generate team performance metrics.
  • Knowledge transfer with other team members to improve overall team education level
  • Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
  • Adherence to the defined standards.
  • Take initiative and drives to bring to logical conclusion; proactive approach.
  • Provide accurate and timely information and escalates when there are issues.
  • Actively participate in meetings and make valuable contribution.


Academic and Professional Qualifications:

  •  BS degree in Information Science/Computer Science/Software Engineering/Business preferred



  • 7+ years expert level experience providing systems engineering in assigned product, recognized as an expert in this subject area within the organization preferred
  • 8 or more years of related advanced experience and technology certification in appropriate technologies preferred (i.e. Windows, Citrix, VMware, Hardware,  Network, ITIL, etc.). 
  • Health IT Industry experience preferred

Travel Requirements:

  •  May require local travel
  •  May require other travel for business needs


Working Arrangements:

  • May require after hours on call support
  • Work is performed in a standard office environment with minimal exposure to health or safety hazards


At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


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