MS Sr Manager Managed Services

Requisition ID
Posted Date
1 week ago
Client Service/Support




Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


The primary purpose of the Sr Manager, IT Managed Services role is to direct the planning and coordination of healthcare IT programs including gathering requirements and planning for systems selection, system design, testing implementation, systems integration, training and system maintenance for client hospitals. Leads the activities of 3-5 MS departments and participates in the selling process for new accounts.


  • Direct and manage information technology strategic plans, programs, and schedules for business and finance data processing, computer services, network communications, and management information services to accomplish corporate goals and objectives.
  • Ability to collaborate with individual contributors and business leaders to define business process issues, operational efficiencies, implement creative solutions, and measure delivery results.
  • Solid understanding of corporate environment and business metrics, with ability to propose solutions for their achievement.
  • Account sales and expansion.
  • Manage profitability and margin contribution for client account within managed services.
  • Effective and efficient IT services which meet the needs of client hospital and/or physician group.
  • Account profitability which meet revenue and margin requirements set at the corporate level.
  • Effective management of the client relationship and resolution of client issues.
  • Continuous risk management.
  • Responsible for the development and review of all back-up and disaster recovery procedures and plans.
  • Effective utilization and management of staff such that milestones/goals are obtained and staff is motivated and competent.
  • Identify emerging information technologies to be assimilated, integrated, and introduced within the client account.
  • Safeguard technology deployments are properly implemented, integrated and supported.
  • Operational accountability for change management.
  • Ensure the security of the information systems, communication lines, and equipment.
  • Integrate client service and support with the software engineering process to support timely resolution of client issues and improve application usability.

People Management Accountabilities:

  • Identify and recruit internal/external talents to ensure effective mix of competencies.
  • Induct new joiners in order to quickly maximize performance.
  • Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance.
  • Allocate work load to fully utilize every employee’s talent.
  • Implement development plans and coach for individuals to reach their maximum talent.
  • Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner.
  • Recognize high performers to maintain motivation and retain key talent.
  • Regularly communicate on company news and team progress against business plan.
  • Create team spirit.


Academic and professional qualifications:

  • Successful completion of Bachelor's degree in Computer Science, Information Systems or other technology-related field or relevant business/information technology experience. Advanced degree preferred



  • 15+ years Health IT industry experience preferred
  • 15+ years experience in information technology management preferred


Travel requirements:

  • May require local travel and other travel for business needs


Working arrangements:

  • May require on call after hours support
  • Work is performed in a standard office environment with minimal exposure to health or safety hazards


At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.


Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


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