• Population Health Expert Technical Writer

    Job Locations US-NC-Raleigh
    Requisition ID
    Posted Date
    2 months ago(3/5/2018 4:25 PM)
  • Overview



    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    The primary purpose of this role is to assist other writers and project team members to solve complex issues.  

    • A person who is a key resource and writer for one or several healthcare applications produced by the company

    The incumbent will be able to discuss publication and software interface issues with developers and higher management. This person can be a trainer, consultant, and mentor to all department members and will be responsible for writing complex documentation assignments.


    • Fully understands the product delivery life cycle and helps advance the documentation process within it.
    • Plans, writes, and performs other development tasks for complex documentation deliverables and projects.
    • Develops and documents application process workflows for assigned features.
    • Has an intricate understanding of the features of the product. Understands the overall features of the product and has advanced comprehension of the application(s) to which they are assigned including the relationship to other applications.
    • Monitors defect tracking for documentation defects; responds promptly to correct or reassign errors and report the outcome.
    • Participates in and/or facilitates DCoE team committees and task forces.
    • Mentors and trains less experienced writers in technical communication skills.
    • Follows best practices for documentation user experience and quality assurance and finds ways to incorporate those practices throughout the department.
    • Prepares special reports and knowledge shares.
    • Can lead a team of writers, oversee their work, and report their status to the Development Manager.
    • Keeps the release coordinator informed of progress or is a release coordinator and manages projects to completion
    • Researches new documentation technologies as they apply to current and future needs of the DCoE.
    • Writes whitepapers on proposed new technologies for the DCoE.
    • Consults with development on implementation of documentation technology interfaces to applications in order to choose the best Help format or to makes decisions on consistency, form and function.
    • Tests new technologies and reports to senior management on feasibility.
    • Provides suggestions and methods for applying technical concepts to documentation deliverables.
    • Conducts training sessions on new software and acts as a resource for all questions on new technologies.
    • Facilitates documentation walkthrough meetings with project team members.
    • Creates and updates documentation style sheets, templates, and guidelines.
    • Maintains DCoE intranet sites. Can be the DCoE systems administrator.
    • Researches user feedback on documentation deliverables that incorporate the new technologies.
    • Perceives what documentation does not fit client needs and identifies design of documentation to fit client needs as output formats for new platforms (such as iPad and iPhone) evolve.  


    Academic and Professional Qualifications:

    • Bachelor's  degree in Technical Communication, English, Journalism, Instructional Design or related field
    • Master's degree preferred
    • Technical Communication certification offered by an educational institution
    • Evidence of continuing education courses in current and advanced technical communication areas, software language, and competitive healthcare software data 



    • DITA - Expertise required
    • SW Dev experience required
    • Agile experience preferred
    • HC documentation and/or HC application a plus
    • Hospital, Dr. office - installing applications a plus

    Travel Requirements:

    • Travel, based on the needs of the assignment would be requirement for this position; 5%


    Working Arrangements: 


    • May require after hours on call support
    • Work is performed in a standard office environment with minimal exposure to health or safety hazards


    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 postacute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.


    Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans




    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with Allscripts for future communications and career opportunities.