Job Locations US
Requisition ID
Posted Date
2 days ago(2/15/2018 10:41 PM)
Client Service/Support



Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


The primary purpose of this role is to deliver high value advisory consulting services that enable clients to achieve optimized ROI on Allscripts solutions and enables financial processes that help improve both financial performance and patient care delivery.


General Business Requirements

  • Liaise with clients to transform the delivery of healthcare, maximize the return on investment and align operational goals with organizational strategies through the use of Allscripts solutions
  • Empower clients beyond basic solution usage to become strategic partners maximizing Allscripts solutions and services to achieve organizational objectives
  • Identify client barriers to success and provide strategic and operational methods of mitigation


Service Delivery

  • Execute advisory services to include current state assessments, future state recommendations, gap analysis, and remediation plans across the dimensions of people, process and technology. Includes measurements and report outs to industry benchmarks
  • Deliver adoption services including in-depth review of solution differentiators and benefits with results benchmarked against industry standards
  • Advise clients on how to effectively solve business issues leveraging Allscripts products and services
  • Provide consultative services which leverage knowledge in industry relevant incentive programs to provide financial (or other benefits) to our customers and the patients they serve
  • Lead projects or contribute toward consulting service engagements in accordance with documented statement of work and delivery on time and on budget
  • Achieve billable and utilization targets each quarter


Change Management Consulting

  • Contribute toward the execution of change management engagements


Strategic Consulting

  • Participate in strategic planning engagements with ownership of specified deliverables as directed by the engagement lead



  • Contribute to scoping of less complex engagements for the purpose of obtaining signed agreement
  • Ability to identify add-on consulting service opportunities in working with new and existing clients
  • Publication of industry content to internal and external clients via newsletters, publications, on-line, etc.
  • Ability to apply service concepts across single product or business line



  • Document problem resolution to make them available for future reference by other Consultants, e.g., useful notes; file the documents in the consulting SharePoint site

  • Produce reports and/or documents as required for internal or external customers

  • Provide information, advice, guidance and updates throughout the engagement life cycle to mitigate risk


Academic and Professional Qualifications:

  • Undergraduate degree in Finance, Accounting, or Economics area preferred



  •  0-2 years patient care delivery experience
  •  0-2 years combined consulting or information technology experience (healthcare preferred)
  •  Participation in financial projects involving decision support software is ideal


Required Skills:

  • Strong written, oral, and presentation skills for audience appropriate delivery (i.e. executive, clinician, project team levels)
  • Strong consultative guidance and direction on change initiatives
  • Ability to contribute to complex, workflow reengineering projects and/or management process projects, including outstanding analytical and communication skills
  • Ability to create and communicate value propositions with sales, clients and delivery teams
  • Self-starter and follow-up with clients
  • Flexibility and comfort with ambiguity
  • Actively solicit feedback to improve
  • Consulting knowledge to prepare deliverables and communicate effectively




Travel Requirements:

  •  Ability to travel up to 100% nationally and to Canada


Working Arrangements:

  • Monday through Friday or as defined by assignment requirements
  • Work is performed in a standard office environment with minimal exposure to health or safety hazards


At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.


Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


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