Allscripts

Desktop Support Analyst

US-ME-York
Requisition ID
2017-13301
Posted Date
2 weeks ago
Category
Information Technology

Overview

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Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

 

The primary purpose of this role is to provide first line of support assistance to employees experiencing problems with IS supported software and hardware.

Responsibilities

  • Responds to requests for assistance from employees who are experiencing problems with IS supported software or hardware.
  • Documents results of problem resolution session using the Internal Call system.
  • Performs user administration on servers or server applications.
  • Assists other IS staff in problem resolution.
  • Participates in deployment projects.
  • Provides solutions to proactively reduce help desk calls and streamline problem resolution.

Qualifications

Academic and professional qualifications:

  • Bachelor's Degree in Information Science, Computer Science, Software Engineering or Business preferred; OR
  • Other relevant combination of training and experience.

Experience:

  • 2 years Help Desk related services

Travel Requirements:

  • Dependent upon the needs of the assignments

 

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

 

Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

 

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

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