Allscripts

Systems Analyst

US-NY-Melville
Requisition ID
2017-11542
Posted Date
1 month ago
Category
Information Technology

Overview

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Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

 

The primary purpose of this role is to provide technical support for assigned applications.

Responsibilities

 

 

  • Provide support for Departmental EMR applications as determined in the support matrix
  • Provide support as needed during implementation of Departmental EMR applications
  • Provide on-going systems and operational support for each implemented facility
  • Test Departmental EMR applications and work with vendor’s product team to identify resolutions.
  • Utilize the Northwell production support practices to maintain current environment
  • Provide Level-2 application support to Northwell Physicians and staff using Departmental EMR applications
  • Troubleshoot and remediate application issues related to Departmental EMR applications
  • Participate in planning design and implementation activities.
  • Act as technical liaison with application vendors
  • Provide 24/7 On-call support for Departmental EMR applications
  • Knowledge of SQL and Access databases - report creation and modification a plus.
  • Previous experience with clinical applications like CBORD and GE Centricity Perinatal are a plus
  • Work under the direction of the Manager to provide technical application solutions for assigned business areas.
  • Possess technical knowledge of assigned application technology.
  • Work with Business Analyst to understand the customer’s product-specific requirements and configuration and translate them to technical design specifications and data flow from which programs are developed and coded.
  • Codes, tests, debugs, implements, and documents programs or technical configuration.
  • Ensure programs meet technical specifications and standards.
  • Interact with Business and clinical representatives during the software build or configuration and testing process.
  • Perform technical application configuration and configure /run reports at user request.
  • Design and execute unit, system and integration test plans for new developments/releases/reports.
  • Maintain technical documentation based on standard operating procedures in support of the assigned application.
  • Perform application maintenance activities
  • Provide production support.
  • Assist in resolving support calls escalated by the Service Desk.
  • Identify the common causes of the defects, prioritize them and systematically remove them so that they do not reoccur in further development work.
  • Coordinate with Project Managers to ensure project deadlines are met.  
  • Participate in focus groups and workshops, attend vendor training and demonstrations.

 

 Allscripts is dedicated to attracting and developing a highly diverse workforce/EOE

Qualifications

  • BA or BS degree preferred or other relevant combination of training and experience.
  • 0-2 years industry experience preferred
  • 2-5 years practical experience in providing technical support and maintenance in assigned product preferred
  • May require local travel for business needs
  • May require after hours on call support

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

 

Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

 

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

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