Sr Systems Analyst -SCM Product Support

US-NY-New Hyde Park
2 weeks ago
Requisition ID
Information Technology




Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


The Senior System Analyst for SCM Production Support will be responsible for monitoring and resolving Sunrise Clinical Manager Production errors and issues, responding to Help Desk tickets, performing routine Production system maintenance and configuration, and performing tasks related to activation of SCM at hospitals within the health system.


  • Monitor and resolve all HL7 interface errors and print errors.
  • Identify trends in errors and make recommendations to reduce errors. Understand complex integration logic and apply to solutions for existing issues
  • Respond to Help Desk tickets and requests for service.
  • Perform configuration and maintenance to the SCM environments.
  • Assist with testing for software upgrades and enhancements to the application.
  • Follow all change control policies and complete required documentation.
  • Work with the site activation project manager to ensure site and user readiness including document device allocation; conduct staff validation for provisioning, prepare for site activation meetings, document minutes from site activation meetings, address follow up items.  Drive project goals to ensure success
  • Create documentation related to site activation activities: crosswalks, contact lists, activation checklists, task lists for site coordinator, etc.
  • Prepare documentation for site activation folders for support staff and internal team (workflow documents, Quick tips, contact lists, hospital info, etc.)
  • Assist with the orientation of Go Live support staff, set up command center, and break down Command Center for Go Live 
  • Complete assigned tasks within the scheduled time-frame 
  • Provide on-site support during activations, including documenting and troubleshooting issues.
  • Provide on call Production support on a rotational basis


 Allscripts is dedicated to attracting and developing a highly diverse workforce/EOE


  • Excellent communication skills with the ability to interact with clients at all levels
  • Ability to work independently to troubleshoot and resolve/escalate issues
  • Two or more years experience working in a systems analyst or similar role for a health care application
  • Team player
  • Microsoft Office experience
  • Bachelor’s Degree, preferably in computer science, information technology, or related field.
  • HL7 interface experience preferred (parsing messages and troubleshooting errors) 
  • Healthcare background or experience preferred
  • May require local travel for business needs.



At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


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