Allscripts

Expert Service Delivery Manager

US-AZ-Phoenix
Requisition ID
2017-11143
Posted Date
1 month ago
Category
Client Service/Support

Overview

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Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

 

The primary purpose of the Expert Service Delivery Manager role is to manage technical delivery funtions of Remote Hosting accounts. This role will be responsible for providing our clients with a seamless integration of our operations, development, infrastructure and support teams while delivering consistent performance and efficiency in a secure environment, providing higher end user satisfaction that only Allscripts can deliver.

Responsibilities

  • Provide effective and efficient technical services which meet the needs and requirements of client hospital or health system.
  • Assists in account profitability to meet revenue and margin requirements set at the corporate level
  • Effective management of the client relationship and resolution of client issues.
  • Continuous risk identification and appropriate escalation.
  • Identification of risks and opportunities for process improvements. Makes recommendations regarding risk mitigation and process improvement.
  • Effective utilization and management of resource such that milestones/goals are obtained and staff is motivated and competent.
  • Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting business processes and technical information systems platforms
  • Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, installation of network hardware/software and database management.
  • Ensures infrastructure architecture standards maximize efficiency and support platform compatibility
  • Provides direction for the effort required to protect the company’s data, tools and information systems.
  • Consistent efforts to deliver quality solutions as per agreed scope.
  • Customer focus and close alignment with the customers’ business objectives.
  • Ensure efforts to continually improve domain knowledge.
  • Ensure the quality of the deliverables as per the defined defects standards
  • Document issues with resolutions and share with team members to improve team productivity.
  • Provide data to generate team performance metrics.
  • Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
  • Work under the direction of the Manager to provide application solutions for assigned business areas.
  • Possess functional knowledge of assigned application technology.
  • Interact with business users to understand new business requirements and enhancement requests
  • Serve liaison role between application technology vendors, internal IS groups, and business users.
  • Translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases.

Qualifications

Academic and Professional Qualifications:

  •  BA or BS Degree, and/or relevant business experience

 

Experience:

  • 5-10+ years Health IT industry experience preferred
  • 10+ years experience in information technology delivery management preferred
  • 10+ years practical experience in providing technical support and maintenance in assigned product preferred
  • Excellent customer service skills and experience in a client facing role preferred

 

Travel Requirements:

  •  May require local travel
  •  May require other travel for business needs

Working Arrangements:

  • May require after hours on call support
  • Work is performed in a standard office environment with minimal exposure to health or safety hazards

#LI-JW1

 

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

 

Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

 

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

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