Allscripts

Vice President Client Delivery

US-NY-New York
Requisition ID
2017-11097
Posted Date
3 weeks ago
Category
Management

Overview

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

 

The primary purpose of this role is to own the Northwell Health client relationship resulting in one voice to the customer. Responsible for enhancing client relationship through identifying innovative technology solutions that will bring long term value and success to Northwell Heath. Interfaces with the Chief Information Officer and the executive teams within Northwell Information Services and Allscripts to ensure strategic alignment, identify potential joint business opportunities and achieve ultimate client success and retention.    

Responsibilities

Develop and Grow the Client Relationship

  • Develop and maintain strong relationships as the main point of contact for the client
  • Shape and drive enhanced value for Northwell Health
  • Provide single point of contact for the client account leadership and generate new opportunities  
  • Partner with internal Client Delivery team to meet client desired outcomes
  • Accountable for overall client satisfaction  
  • Set client expectations in conjunction with the client account leadership team and manage the expectations
  • Deliver account reviews with the client account leadership team pertaining to Allscripts value added initiatives

  • Partner with client to drive direction of day-to-day operational processes, decisions and activities
  • Install and maintain a management process that aligns the entire account with company strategy and annual operating plan goals
  • Establish a culture of continuous improvement by applying lean management principles and business process optimization to our enterprise
  • Set long term, annual, and -execution priorities while ensuring an extraordinary level of client service
  • Engage and motivate the management team to consistently perform to a high standard by building a high-performance culture

Strategic Positioning and Growth

  • Leverage industry expertise to influence client managed services strategies
  • Participate in client account planning and forecasting activities
  • Partner with client to identify trategic business development opportunities

 

Key Behaviors and Attributes

  • Build trust-based relationship/client-centric  
  • Focus on team building & collaboration

 

Lead and develop Account Delivery Team

  • Lead the Northwell Delivery Team, support functions and Allscripts Outcomes Executive

 

Manage the operational and financial performance of the account

  • Sponsor client transformation programs and activities to meet service measures and cost savings, if applicable
  • Achieve contract controllable income targets using the most appropriate principles, levers and tools
  • Strategic oversight of the Master Service Agreement including driving new business through change orders and review of service level agreements, and acting as a delivery escalation point around client priorities and issues
  • Manage service quality and recovery plans
  • Responsible for overall financial plan for the account and annual Operations account plan

 

Direct Reports

  • Northwell Delivery Team (4-5 people)
  • Allscripts Outcome Executive (1)

Qualifications

Experience:

 

  • Minimum 12+ years of HIT experience; senior leadership experience managing large, complex customer facing organizations or operations
  • Consulting background or product management experience is desired
  • Demonstrated execution experience
  • Innovative perspective, consensus builder
  • Strong relationship and influencing skills
  • Proven track record of driving outstanding operational outcomes and customer service

 

Working Arrangements:

  • Work is performed in a standard office environment with minimal exposure to health or safety hazards

 

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

 

Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

 

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

 

*LI-CM1

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